Property Care Manager

VTrips Careers•Palm Coast, FL

3d•Hybrid

About The Position

VTrips is seeking a Property Care Manager to oversee the care and condition of a portfolio of assigned vacation rental properties. The Property Care Manager will be responsible for ensuring that quality assurance inspections, inventory management, billing and vendor management, and administrative functions are carried out efficiently and effectively.

Requirements

Proficiency with document management, databases, and spreadsheets.
Working knowledge of Microsoft applications.
Strong organizational skills with the ability to multitask and problem-solve.
Excellent communication skills.
Valid driver's license, auto insurance, and reliable transportation for travel between locations while working.
Must be eligible to work in the United States and pass a background screening.
Ability to work a variable schedule, including weekends, holidays, and on-call shifts as assigned.

Responsibilities

Collaborate with the Client Success Manager to determine the preferred method of communication for owners in assigned portfolios.
Conduct monthly quality control inspections of assigned portfolios and document findings in the system.
Review and confirm completion of all new property paperwork with the Client Success Manager and ensure timely entry into the system.
Foster and maintain relationships with HOAs and community service staff to enhance relationships between operations and owners.
Manage property onboarding and offboarding processes.
Review owner statements monthly in conjunction with the Client Success Manager and accounting department to ensure accuracy.
Operate with the owner's interests in mind and understand the financial goals of the assigned portfolio.
Maintain professional communication with vendors/contractors regarding scheduling, billing, certificates of insurance, and other needs.
Submit invoices for payment and maintain detailed records associated with work orders, inspections, and inventory.
Coordinate with the Supervisor regarding units coming on/off the program and execute the standard protocol.
Ensure the availability of updated pictures and continually monitor the need for updates (Inside Maps).
Establish and maintain a continuous maintenance schedule and assignments for the property portfolio, providing assistance to other Property Managers as needed.
Promptly report guest damages and missing items, providing photos and documentation.
Administer the "go-back" protocol with Housekeepers for any guest satisfaction issues related to property conditions.
Take responsibility for the installation and maintenance of WIFI in units.
Attend meetings with supervisors and/or upper management as requested.
Learn and comply with all company, local, state, and federal safety rules.
Familiarize yourself with the company's emergency preparedness plan and be available for implementation and assistance if necessary.
Fulfill after-hours on-call responsibilities on a rotational and as-needed basis.