Property Care Manager

VTrips Careers•Panama City Beach, FL

3d•Hybrid

About The Position

VTrips is seeking a Property Manager to oversee the care and condition of a portfolio of assigned vacation rental properties. The Property Manager will be responsible for ensuring that quality assurance inspections, inventory management, billing and vendor management, and administrative functions are carried out efficiently and effectively. This role requires a proactive approach to property maintenance, owner relations, and vendor coordination, with a focus on maintaining high standards of quality and guest satisfaction. The position also involves administrative tasks, financial review, and adherence to company policies and safety regulations. The role may require after-hours on-call responsibilities and travel between locations.

Requirements

Proficiency with document management, databases, and spreadsheets.
Working knowledge of Microsoft applications.
Strong organizational skills with the ability to multitask and problem-solve.
Excellent communication skills.
Valid driver's license, auto insurance, and reliable transportation for travel between locations while working.
Must be eligible to work in the United States and pass a background screening.
Ability to work a variable schedule, including weekends, holidays, and on-call shifts as assigned.
Sitting – 30%, Walking/Standing – 70%.
Required to stoop, bend, stretch, twist, and reach.
Regularly lift up to 25 lbs.
Must be able to talk or hear.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Collaborate with the Client Success Manager to determine the preferred method of communication for owners in assigned portfolios.
Review and confirm completion of all new property paperwork with the Client Success Manager and ensure timely entry into the system.
Foster and maintain relationships with HOAs and community service staff to enhance relationships between operations and owners.
Review owner statements monthly in conjunction with the Client Success Manager and accounting department to ensure accuracy.
Operate with the owner's interests in mind and understand the financial goals of the assigned portfolio.
Coordinate with the Supervisor regarding units coming on/off the program and execute the standard protocol.
Providing assistance to other Property Managers as needed.
Be available for implementation and assistance if necessary (emergency preparedness plan).

Responsibilities

Oversee the care and condition of assigned vacation rental properties.
Conduct quality assurance inspections and document findings.
Manage property onboarding and offboarding processes.
Review owner statements for accuracy.
Maintain professional communication with vendors/contractors regarding scheduling, billing, and insurance.
Submit invoices for payment and maintain detailed records.
Coordinate with the Supervisor regarding units coming on/off the program.
Ensure the availability of updated pictures and monitor the need for updates (Inside Maps).
Establish and maintain a continuous maintenance schedule and assignments.
Promptly report guest damages and missing items with documentation.
Administer the "go-back" protocol with Housekeepers for guest satisfaction issues.
Take responsibility for the installation and maintenance of WIFI in units.
Attend meetings with supervisors and/or upper management.
Learn and comply with all company, local, state, and federal safety rules.
Familiarize yourself with the company's emergency preparedness plan.
Fulfill after-hours on-call responsibilities on a rotational and as-needed basis.