Property and Casualty Learning Coach

Gallagher • Orlando, FL

165d • Hybrid

About The Position

The Gallagher Global Brokerage Services Division (GGB-US) Operations Learning Lead is responsible for driving and supporting the learning and development needs of operational staff within the Client Service Organization (CSO). This role is part of the GGB Americas Operational Strategy Team. The Learning Lead will have direct impact on the service team’s ability to execute and implement the needed changes to deliver on its vision: to continuously improve the client experience through operational effectiveness and efficiency, delivered by an engaged team where high performers thrive.

Requirements

• Bachelor's degree in organizational development, human resources, business, or related field.
• 3+ years directly applicable experience in insurance or financial brokerage.
• Proficient in developing and following individual work plan(s).
• Strong written and verbal communication skills.
• Proficient in using MS Office applications with key strengths in PowerPoint, Visio, and Project.

Nice To Haves

• Professional certification (Certified Professional in Learning and Performance – CPLP) or equivalent training experience preferred.
• Applied Epic
• Property and Casualty License
• Insurance and/or customer service learning and development experience preferred.
• Able to collaborate with clients and key stakeholders to identify learning needs, build out materials and implement them in a way that leads to behavior change.
• Excellent presence and ability to build and sustain professional relationships at all levels of the organization.

Responsibilities

• Concentrated on driving and supporting the learning and development needs of operational staff within an assigned branch, region or functional area.
• Leverage full life cycle instructional design skills to build curriculum needed to deliver high-quality service training.
• Deliver learning and development strategies and solutions, as well as drive adoption and implement learning reinforcement tactics.
• Identifying and evaluating learning assets included in the role-based curriculums.
• Developing new learning assets designed to meet business needs, which may include materials for classroom-based learning, PowerPoint presentations, discussion guides, facilitator guides, web-based training, job aids and performance support tools, assessments, certification programs, etc.
• Delivering training in a classroom and/or a webinar setting.
• Collaborating with HR, business management, and various functional teams to vet and align on milestone training deliverables, collaborate on the development and review of materials, and implement/rollout of new training courses/materials.
• Interprets internal or external business issues and recommends solutions/best practices.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level