Property and Casualty Insurance Associate – Sales/Telesales (Remote)

Sutherland • Dallas, TX

13d • Remote

About The Position

We’re now hiring Property and Casualty Insurance Advisors who want to grow a fulfilling career centered around cultivating strong relationships. In this role, you’ll provide accurate and timely responses to a variety of calls that will include, but not be limited to travel insurance coverage questions and discover the root cause behind a caller’s interest in travel insurance and align their needs with the appropriate product.

Requirements

• Customer-centric mindset with a passion for delivering exceptional customer experiences.
• Ability to provide full attention and taking time to understand the customer’s needs, asking clarifying questions as appropriate.
• Ability to communicate information in a clear and concise manner.
• Effective written communication skills, targeting information, comments and explanations in a manner appropriate to the needs of the audience.
• Effective teamwork skills: willingness to help others; adaptable to team goals; builds and leverages relationships; capable of training others; displays leadership skills.
• Knowledge of principles and processes for providing quality customer service. This includes assessing customer needs, meeting quality standards for services, and evaluation of customer satisfaction.
• High school diploma or GED
• Must be available M-F 9:30-7:15pm EST
• Must have an active property and casualty or personal lines license.
• Proficiency in email, preferably MS Outlook is required.
• 1 year of experience in a Call Center is required.
• 1 year of experience in a Sales related role or a role with Sales aspects, is required.
• Must live and remain working in USA.

Nice To Haves

• Experience in the Insurance industry is preferred.
• Experience in the Travel Industry is preferred.

Responsibilities

• Provide accurate and timely responses to a variety of calls.
• Answer travel insurance coverage questions.
• Discover the root cause behind a caller’s interest in travel insurance.
• Align caller needs with the appropriate product.
• Resolve service issues and complaints, leveraging problem-solving and service skills to achieve an appropriate outcome promptly and effectively with a great deal of independence.
• Communicate information in a clear and concise manner.
• Assist managers with tasks.

Benefits

• Pay of $20.00 per hour + up to $800 per month.
• Support through licensing exams, financially and educationally.
• Medical, dental, and vision benefits.
• EAP.
• Health and wellness programs.
• Tremendous advancement opportunities – 80% of our frontline leaders have been promoted!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED