Property Administrator

Denstock Management LLC•Charlottesville, VA

7d•Onsite

About The Position

Denstock Management LLC is seeking a Property Administrator to work directly with on-site Property Managers and provide reliable administrative support for day-to-day property operations. This detail-oriented role is for someone who enjoys keeping records accurate, following through on open items, and helping residents and team members receive timely information.

Requirements

2-3 years of property management in a leadership role (Leasing Manager, Assistant Manager).
High school diploma or equivalent required.
Administrative, customer service, accounting support, or related experience preferred.
Ability to communicate clearly in writing and by telephone.
Must be friendly, energetic, and outgoing.
Must be flexible, a self-starter, and able to multitask.
Must work well independently as well as in a team atmosphere.
Must be able to work in a fast-paced and customer service-oriented environment.
Must be reliable and follow through on commitments.
Must be able to maintain composure in difficult situations.
Must be trustworthy (maintain confidentiality) and exercise good judgment about what to say and when.
Must be able to quickly retain new information & skills.
Must be able to read and understand training materials and apply the information to job duties.
Must be able to perform duties under pressure and meet deadlines.
Must be able to take constructive positive or negative feedback from supervisors.
Must be able to adapt and conform to change.
Must be proficient in computer programs, including MS Word/Excel.
Must be able to draft correspondence.
Requires sitting or standing for prolonged periods of time.
Requires sufficient mobility to work in an office setting.
Requires the ability to operate a variety of office equipment (computer keyboard, calculator, copying machine).
Occasional need to lift/carry items (office equipment, deliveries, files, etc.) weighing up to 10+ lbs.
Must be able to perform the following physical activities: Bend, Stoop, Squat, Push, Pull, Grasp, Turn, Reach Above Shoulder, Open / Close Doors, Filing, Lift Boxes / Equipment, Climb Stairs, Store / Retrieve Supplies, Writing / Typing.
Requires the ability to see in the normal visual range with or without correction; sufficient to read computer screens and printed documents.
Must be able to determine colors properly (because of the color-coded CRM system).
Requires the ability to hear in the normal audio range with or without correction; needs to communicate over the telephone and in person.
Requires the ability to communicate over the telephone and in person.
All duties and responsibilities must be conducted in accordance with the Fair Housing Act, Americans with Disabilities Act, Fair Credit Reporting Act, OSHA, and all other federal, state, and/or local laws pertaining to multi-family property management.
Must pass a criminal background check and a drug test.

Nice To Haves

OneSite or multifamily housing software experience is helpful but not required.

Responsibilities

Monitor designated email queues and follow up with the appropriate manager when an item has gone unanswered for 24 hours.
Assist with answering incoming calls as needed.
Support delinquency administration by sending letters, documenting activity, posting authorized late fees, and preparing unlawful detainer paperwork for Property Manager review and filing.
Review deposit, renewal, move-out reason, renter's insurance, utility, and asset reports; research discrepancies and keep records current.
Follow up on pending renewal decisions and complete approved month-to-month status updates at month-end.
Coordinate vendor onboarding and review vendor records and pricing for current information.
Review open work orders, obtain timeline updates from maintenance, and keep residents informed when service is delayed.
Complete assigned pre-close and month-end responsibilities accurately and on schedule.