Property Administrator (Real Estate & Customer Experience Coordinator)

Prologis • Miami, FL

38d • $58,000 - $80,000 • Onsite

About The Position

As a Property Administrator (Real Estate & Customer Experience Coordinator) at Prologis, you will be an integral part of the Customer Experience Team (CET) dedicated to providing best-in-class service to customers within 10 million square feet of industrial buildings in the South Florida Market. This role supports a diverse customer base, ranging from major e-commerce logistics and warehouse operations to smaller businesses. The ideal candidate will excel in a fast-paced, customer-centric environment, adept at managing multiple priorities and responding effectively to internal and external customer needs.

Requirements

• High School Diploma or General Education Degree (GED).
• 3+ years of experience in administrative role, customer service, real estate or related field.
• Excellent communication and interpersonal skills, with a strong ability to build and maintain relationships with internal and external customers, team members, and external partners to complete various projects and assignments.
• Strong organizational and time management skills, with the capacity to prioritize tasks and meet deadlines, with a sense of urgency and follow-through.
• Good mathematical and analytical skills.
• Proficient knowledge of Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook).
• Positive, proactive work ethic and attention to detail.
• Show tact, discretion, confidentiality and good judgment in handling sensitive and confidential matters and documentation.
• Bilingual: Spanish/English

Nice To Haves

• Valid driver’s license and the ability to travel to multiple properties.
• Knowledge of CRM systems as Yardi, salesforce
• Familiarity with real estate processes and documentation, such as purchase agreements, leases, and property management responsibilities.
• Candidate will demonstrate willingness and capability to leverage emerging technology, automation, and AI tools to improve efficiency, quality, and speed.
• Exercises sound judgment, creative thinking, and accountability for outcomes.

Responsibilities

• Provide operational and communications support to enable the CET to dedicate more time to meeting their customers’ needs.
• Coordinate customer support requests & maintain customer payment information and provide actionable insights for the CET.
• Coordinates and maintain vendor contracts and payments.
• Prepare annual payment schedules for tenant distribution.
• Maintain accurate records for a variety of areas including utility meters, lockboxes, fire alarm codes, and customer contact information.
• Review and post monthly rent charges & enter work order tickets and process accounts payable in various programs.
• Work with property manager (Real Estate & Customer Experience Mgr.), maintenance technician, and vendors to coordinate the completion of work when maintenance requests are received or solve property management issues.
• Adhere to Company property management policies and procedures, codes, regulations and governmental agency directives.
• Maintain compliance by ensuring all property records are maintained in accordance with all legal requirements and Company policies and/or practices.

Benefits

• Healthcare insurance for employees and eligible dependents
• Dental insurance for employees and eligible dependents
• Vision insurance for employees and eligible dependents
• 401(k) retirement plan with a company match of 50% up to 12% of eligible compensation
• Generous PTO with a starting accrual of 22 days a year
• Paid holidays
• Paid volunteer time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED