Property Administrator: Kanata, ON

Lepine • Ottawa, ON

1d • CA$55,000 - CA$60,000 • Onsite

About The Position

The Property Administrator is a key member of Lépine’s team, responsible for leasing and retention goals while supporting the day-to-day operations of one of our resort-style luxury residences. This role combines a strong leasing and customer service experience, coupled with administrative and operational coordination and a service-driven and results-oriented approach to ensure an exceptional resident experience and optimal occupancy. Being part of the Property Management team, the Property Administrator helps create a welcoming, polished environment that reflects the quality and prestige of the Lépine brand.

Requirements

• High school diploma or GED required; a diploma in business administration, property management, or a related field is an asset.
• Minimum of 2 years of experience in property management, leasing, hospitality, or a similar customer-facing environment.
• Demonstrated success in customer service and/or leasing or sales.
• Strong organizational, administrative, and time-management skills with a high level of attention to detail.
• Professional communication skills, both verbal and written.
• Self-motivated, proactive, and results-oriented, with a strong sense of accountability.
• Valid driver’s license.
• A background check, including a criminal record check, is required for this role. Any findings will be assessed based on their relevance to the responsibilities of the position.
• Core working hours are typically Monday to Friday, 9:00 a.m. to 5:00 p.m.. This role requires flexibility to adjust hours periodically to support business needs, including evening or weekend open houses, resident events, and timely follow-up with prospective residents.
• Resident-centric mindset with personal ownership of the resident experience.
• Strong interpersonal skills and the ability to build positive relationships with residents, prospects, and internal teams.
• Sound judgment and effective problem-solving abilities.
• Ability to manage confidential and sensitive information with discretion.
• Professional presence aligned with a luxury service environment.

Nice To Haves

• a diploma in business administration, property management, or a related field is an asset.

Responsibilities

• Actively lease vacant suites to maintain or exceed occupancy targets.
• Respond promptly to all leasing inquiries and maintain consistent follow-up with prospective residents.
• Conduct professional, personalized property tours that reflect the community’s luxury standards.
• Maintain an organized leasing pipeline and support occupancy and revenue objectives through the Lépine leasing cycle.
• Manage the full leasing process, including application coordination, lease preparation, execution, and file management.
• Support leasing priorities by following up with prospective residents outside of standard business hours when required.
• Proactively manage lease renewals to maximize resident retention and minimize vacancy loss, in line with our internal policies and procedures.
• Administer sublets, assignments, and early termination requests.
• Represent the property at open houses, promotional initiatives, and resident engagement events, some of which may occur outside of standard business hours.
• Serve as the primary point of contact for residents, responding promptly and professionally to resident inquiries and concerns, working collaboratively to resolve issues and maintain a high level of satisfaction.
• Manage the full tenant lifecycle, including onboarding, move-ins and move-outs, transfers, renewals, and terminations.
• Maintain accurate and up-to-date resident records, including contact information, payment details, and emergency contacts.
• Manage building and parking access cards, keys, and fobs, ensuring accurate tracking and documentation.
• Administer monthly rent collection.
• Ensure a positive resident experience while enforcing lease terms and building rules respectfully and consistently.
• Participate in a rotational on-call schedule to support after-hours building emergencies across the Lepine portfolio.
• Share insights related to market activity, resident feedback, and leasing trends.
• Participate in weekly Property Administration KPI meetings.
• Always represent Lépine professionally, including adherence to on-site uniform requirements.
• Contribute to a positive, collaborative team environment aligned with Lépine’s service culture.

Benefits

• Paid vacation
• Paid sick time
• All statutory holidays
• DPSP (Deferred Profit-Sharing Plan) with company contributions to support your retirement savings
• Health Care Spending Account (HCSA) for flexible health and wellness coverage
• commission on completed lease agreements and renewals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED