Property Administrator

FirstKey Homes • Cape Coral, FL

6d • Onsite

About The Position

The Property Administrator plays a vital role in enhancing the resident experience by delivering exceptional service. By assisting Property Managers and ensuring that daily tasks are completed promptly, they help create a thriving community. This role requires the ability to carry out all essential functions satisfactorily, with reasonable accommodations made for individuals with disabilities.

Requirements

• High School Diploma or equivalent.
• Minimum one year of experience in an administrative or similar role.
• Strong proficiency in Microsoft Office applications.
• Customer Service practice including needs assessment, service standards, and satisfaction evaluation.
• Clerical procedures and systems including word processing, filing, transcription, form design, and office terminology.
• Active listening and the ability to understand and respond appropriately.
• Critical thinking and problem-solving analysis.
• Effective time management for self and others.
• Performance monitoring and improvement.
• Clear spoken communication.
• Effective written communication.
• Attention to detail and thorough task completion.
• Dependability and responsibility in fulfilling obligations.
• Cooperation and positive interaction with others.
• Goal-setting, effort, and achievement motivation.
• Adaptability and openness to change and varied work.

Nice To Haves

• Experience with Yardi Voyager or similar property management software.
• Experience in property management, real estate, or a related industry.
• Experience in a fast-paced, high-growth environment.
• Proficiency in Spanish, written and spoken.

Responsibilities

• Act as primary point of contact for FirstKey Residents, managing Zendesk tickets, office visits, and resident requests to resolve inquiries and escalations while delivering exceptional service.
• Ensure rental payments are posted on time and assist the Property Manager with collections and delinquency efforts.
• Assist the Property Manager and Renewals Department in achieving resident retention targets.
• Conduct Resident Journey move-in touch points and oversee mid-lease touch points to ensure successful renewals.
• Assist future residents with move-in by providing guidance, collecting move-in funds, scheduling orientation, and sending move-in codes.
• Assist with HOA violations and city citations in partnership with HOA and Compliance departments.
• Schedule municipal inspections and complete paperwork for compliance, including rental licensing, certificate of occupancy, and point of sale.
• Engage in outreach campaigns to residents throughout their lease term.
• Other duties may be assigned as needed based on company requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED