Property Adjuster - Field Estimating - Chicagoland, IL

Allstate•Chicago, IL

2d•$70,000 - $115,000•Hybrid

About The Position

As a Field Property Adjuster, you will be dedicated to providing exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration. Your expertise will be particularly focused on water losses, ensuring our customers receive the highest level of support and resolution for these specific claims. You'll wear a few hats that will require a level of experience: The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always. The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage. The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. The Problem Solver – you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Requirements

Willing and able to carry a 50-pound ladder
Able to access up to a 6/12 pitch on either a one to two-story roof
Valid driver's license
Willingness to travel as part of the job requirements
Ability to attend 2-weeks of training in Dallas, TX
If applicable, ability to secure license(s) within 60 days of hire
If required, must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment
If required, must formally surrender resident producer license when instructed by the licensing team
Must have a dedicated, private workspace free from distractions when working from home
Must have appropriate desk and seating when working from home
Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload

Nice To Haves

2-3 years previous experience as outside adjuster
Proficiency in using Xactimate and other relevant software for estimating
Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements
Excellent communication and interpersonal skills to provide exceptional customer service
Ability to travel to customers' homes and handle virtual claims countrywide effectively
Detail-oriented and organized, with a focus on delivering high-quality work
Residency within the posted location is mandatory for this role

Responsibilities

Traveling to customers' homes to conduct on-site inspections
Investigating coverage
Preparing estimates
Settling claims promptly and efficiently
Handling virtual claims countrywide
Leveraging platforms and software such as Xactimate and ClaimsX Video Collaboration
Focusing expertise on water losses
Caring, empowering, and restoring customers
Being compassionate, clear, and a committed partner in each claim
Leading with empathy
Confidently and independently investigating property claims
Performing detailed reviews of damage
Interpreting policies to determine coverage
Using phone, emails, and video chat with customers
Offering customers their preference of communication
Evaluating and negotiating claims settlements with customers, vendors, third party carriers and claimants
Utilizing multiple tools to get the job done in a fast-paced environment
Protecting the company financially by executing policies along policy agreements
Keeping a clear record of work in a claims system
Ensuring timely and accurate documentation is completed