Property Adjuster - Field Estimating - Portland, OR
About The Position
As a Field Property Adjuster, you will deliver exceptional service to our policyholders by traveling to customers' homes to perform on-site inspections, investigate coverage, prepare estimates, and settle claims promptly. You may also handle virtual claims using tools such as Xactimate and ClaimsX Video Collaboration. This role has a strong focus on water losses, as well as other perils such as minor fire, wind/hail, and miscellaneous property claims, ensuring customers receive expert guidance and resolution during challenging situations. You’ll use a mix of skills to succeed in this role, including: Customer service: Delivering a compassionate, clear, and supportive claims experience. Investigation: Assessing property damage, reviewing details, and determining coverage. Communication: Keeping customers informed using phone, email, or video as needed. Negotiation: Reaching fair settlements with customers, vendors, and other carriers. Problem‑solving: Using tools, resources, and critical thinking in a fast‑paced environment. Documentation: Maintaining accurate, timely records in the claims system.
Requirements
- Willing and able to carry a 50-pound ladder and access up to a 6/12 pitch on a one to two-story roof
- Valid driver's license and willingness to travel as part of the job requirements
- Residency within the Portland area is mandatory for this role
- Must obtain adjuster and/or appraiser license within 60 days of hire, if applicable
Nice To Haves
- 3+ years of experience in property adjusting, water mitigation, or independent adjusting, along with estimating
- Xactimate proficiency highly desired
- Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements
- Excellent communication and interpersonal skills to provide exceptional customer service
- Ability to travel to customers' homes and handle virtual claims countrywide effectively
- Detail-oriented and organized, with a focus on delivering high-quality work
Responsibilities
- Travel to customers' homes to perform on-site inspections
- Investigate coverage
- Prepare estimates
- Settle claims promptly
- Handle virtual claims using tools such as Xactimate and ClaimsX Video Collaboration
- Assess property damage
- Review details
- Determine coverage
- Keep customers informed using phone, email, or video as needed
- Reach fair settlements with customers, vendors, and other carriers
- Use tools, resources, and critical thinking in a fast-paced environment
- Maintain accurate, timely records in the claims system
Benefits
- Comprehensive training program
- Ongoing training opportunities
- Sign on bonus ($1,000 Licensing Sign on Bonus if applicable)
- Company car (may qualify based on annual work mileage)
- Mileage reimbursements for personal vehicle usage
- Benefits package from Day 1 of employment
- Competitive pay
- Support for continuous development and career advancement
- Flexibility in scheduling
- Time off policy
- 401K/pension
- Education reimbursement
- Programs to help balance work with life
- Comprehensive technology setup (laptop, monitors, headset, keyboard, mouse)
- Monthly connectivity reimbursement for remote work
- Dedicated, private workspace required for remote work
- Reliable internet required for remote work (minimum speeds of 50 MB download and 5 MB upload)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
