Property Adjuster - Catastrophe Virtual Estimating
About The Position
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. As a Virtual Property Adjuster, you will play a crucial role in providing exceptional service to our policyholders. Working remotely from your home office, your primary responsibilities will include virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately. You’ll interface with customers, contractors, and vendors through platforms such as Xactimate, ClaimsX Video Collaboration, phone, email, and text. This role places a specific focus on wind and hail claims, ensuring our customers receive top-notch support and resolution.
Requirements
- At least 3+ years property field claims experience preferred
- Familiarity with Xactimate and other virtual assessment tools
- Strong analytical skills to assess damages and determine coverage
- Excellent negotiation and communication skills.
- Ability to work independently and manage time efficiently in a virtual environment
- Attention to detail and a commitment to high-quality claim resolutions
- 50 MBPS download and 5 MBPS upload internet speed.
- Wired internet connections are recommended for optimal experience and may be required for certain customer-facing roles.
- A dedicated, private workspace free from distractions, along with appropriate desk and seating.
- Regular, predictable attendance is an essential function of this job.
Nice To Haves
- Claims Processing
- Decision Making
- Estimatics
- Policy Interpretation
- Property Claims
- Working Independently
- Xactimate
Responsibilities
- Virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately.
- Interfacing with customers, contractors, and vendors through platforms such as Xactimate, ClaimsX Video Collaboration, phone, email, and text.
- Focusing on wind and hail claims.
- Leading with empathy and being a compassionate, clear, and committed partner in each property claim.
- Confidently and independently investigating property claims, performing detailed damage reviews, and interpreting policies to determine coverage.
- Using phone, email, and video chat to guide customers through a fast, fair, and easy claims process.
- Tailoring communication to customer preferences and keeping them updated.
- Evaluating and negotiating claim settlements with customers, vendors, third-party carriers, and claimants, using sound legal and business practices—even in challenging or complex situations.
- Using multiple tools in a fast-paced environment, including estimate tools, job aids, and settlement platforms, while applying sharp critical thinking skills.
- Protecting the company financially by executing policies accurately and maintaining clear documentation in the claims system.
- Using high-resolution photographs and advanced video technology to collaborate with onsite vendors and write damage estimates virtually.
- Conducting detailed property reviews and writing estimates to capture the extent of damages.
- Reviewing policies and explaining coverage and estimates to customers.
- Communicating empathetically and guiding customers through the claims process.
- Negotiating settlements in accordance with business unit standards.
- Using data and analytics to support decision-making.
- Completing and reviewing contents inventory, pricing, and mitigation bills.
- Inspecting and estimating damage from water, hail, smoke, or fire.
- Investigating and verifying moderately to occasionally complex coverage and policy information.
Benefits
- Monthly connectivity reimbursement to help offset internet costs.
- Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
