Large Loss Property Adjuster - Field Estimating - Chicago, IL

Allstate•Chicago, IL

6d•Hybrid

About The Position

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. A day in the life of a Large Loss Field Property Adjuster, and what it takes to do the job! As a Large Loss Field Property Adjuster, you will be dedicated to providing exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration. Your expertise will be particularly focused on water losses, ensuring our customers receive the highest level of support and resolution for these specific claims. You'll wear a few hats that will require a level of experience: The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always. The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage. The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Requirements

Willing and able to carry a 50-pound ladder and access roofs with up to a 6/12 pitch
Valid driver's license and willingness to travel as part of the job requirements
Must have a dedicated, private workspace free from distractions, along with appropriate desk and seating
Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload

Nice To Haves

4-5 years' previous experience as an outside adjuster is highly desired
Experience handling claims with multiple trades and over $100,000 in losses
Proficiency in using Xactimate and other relevant software for estimating preferred
Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements
Excellent communication and interpersonal skills to provide exceptional customer service
Ability to travel to customers' homes and handle virtual claims countrywide effectively
Detail-oriented and organized, with a focus on delivering high-quality work
Residency within the posted location is mandatory for this role
Applicable active licenses needed for this role (Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License)

Responsibilities

Traveling to our customers' homes to conduct on-site inspections
Investigate coverage
Prepare estimates
Settle claims promptly and efficiently
Handle virtual claims countrywide
Leverage various platforms and software such as Xactimate and ClaimsX Video Collaboration
Focus on water losses
Provide exceptional service to policyholders
Investigate property claims by performing detailed reviews of damage
Interpret policies to determine coverage
Use phone, emails and sometimes even video chat with customers
Offer the customer their preference of communication
Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants
Utilize multiple tools to get the job done in a fast-paced environment
Protect the company financially by executing policies along policy agreements
Keep a clear record of your work in a claims system
Ensure timely and accurate documentation is completed

Benefits

Comprehensive training program
Ongoing training opportunities for continuous improvement
Mileage reimbursements for personal vehicle usage during work
Time off
Healthcare
Retirement
Competitive pay
Support for continuous development and career advancement
Flexibility in scheduling
Time off policy that helps support your work/life balance
Initial and ongoing training to get you proficient in your new role
Comprehensive benefits like a 401K/pension
Education reimbursement
Programs to help you balance work with the rest of your life
Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
Monthly connectivity reimbursement to help offset internet costs