Large Loss Contents Adjuster - Field Estimating - Springfield, MA

Allstate • West Springfield, MA

1d • $70,000 - $115,000 • Hybrid

About The Position

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

A day in the life of a Large Loss Contents Property Adjuster: You will be traveling to customer’s home and handling claims virtually. Handle escalated claims files that have complex contents. Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly. You will be on site inspecting as well as using advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate. Communicate empathetically with customers and help them through their claim process in a fast, fair and easy manner. Negotiate claim settlements with customers in accordance with business unit standard methodologies. Coordinate with structure adjusters to ensure holistic handling of the claim file. Use data and analytics to tell a story and influence decision making.

You'll wear a few hats that will require a level of experience:

The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Property claim. You lead with empathy, always.
The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Requirements

• Must have a valid driver’s license.
• Individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment.
• Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team.
• Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
• Must have a dedicated, private workspace free from distractions, along with appropriate desk and seating when working from home.

Nice To Haves

• Reside within 20 miles of Springfield, MA.
• 3-4 years prior experience using estimating software, preferably Xactimate for complex contents estimating.
• Previous experience handling property insurance claims.
• Value providing an effortless customer service experience.
• Enjoy the ability to work independently in the field.
• View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions.
• Are organized and able to multi-task in a fast-paced environment.
• Are known for clear and professional communication – both written and verbal.

Responsibilities

• Handle escalated claims files that have complex contents.
• Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly.
• Inspect sites and use advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate.
• Communicate empathetically with customers and help them through their claim process in a fast, fair and easy manner.
• Negotiate claim settlements with customers in accordance with business unit standard methodologies.
• Coordinate with structure adjusters to ensure holistic handling of the claim file.
• Use data and analytics to tell a story and influence decision making.
• Investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• Use phone, emails and video chat with customers to help them through a fast, fair, and easy claims process.
• Offer customers their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies.
• Incorporate tactics in handling challenging and complex situations during negotiations.
• Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms.
• Execute policies along policy agreements to protect the company financially.
• Keep a clear record of work in a claims system.
• Ensure timely and accurate documentation is completed as you work on each claim.

Benefits

• Comprehensive training program designed to help build a claims foundation and understand systems and processes.
• Ongoing training opportunities for continuous improvement.
• Company car (based on Company Car Guidelines and annual work mileage).
• Mileage reimbursements for personal vehicle usage during work.
• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement for employees eligible to work from home to help offset internet costs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed