Large Loss Property Adjuster- Field Estimating - NE side of Atlanta, Gwinnette County

Allstate•USA - GA (Remote), GA

3d•$68,500 - $117,700•Hybrid

About The Position

As a Large Loss Field Property Adjuster, you will provide exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration. Your expertise will be particularly focused on water losses, ensuring our customers receive the highest level of support and resolution for these specific claims. This role requires you to be a Customer Service Expert, Investigator, Effective Communicator, Negotiator, Problem Solver, and Recorder. You will live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always. You will confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage. You’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. You’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. You’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained in. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim. This role will work the NE side of Atlanta, Gwinnette County.

Requirements

Residency within the NE side of Atlanta, Gwinnette County is mandatory
Must be able to carry a 50-pound ladder and access roofs with up to a 6/12 pitch
Valid driver's license and willingness to travel as part of the job requirements
As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment.
Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team.
Must have a dedicated, private workspace free from distractions, along with appropriate desk and seating when working from home.
Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

Nice To Haves

4 years’ previous experience as an outside adjuster is highly desired.
Experience handling claims with multiple trades and over $100,000 in losses.
Proficiency in using Xactimate and other relevant software for estimating.
Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements.
Excellent communication and interpersonal skills to provide exceptional customer service.
Ability to travel to customers' homes and handle virtual claims countrywide effectively.
Detail-oriented and organized, with a focus on delivering high-quality work.
You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License. Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.

Responsibilities

Traveling to our customers' homes to conduct on-site inspections
Investigate coverage
Prepare estimates
Settle claims promptly and efficiently
Handle virtual claims countrywide
Leverage various platforms and software such as Xactimate and ClaimsX Video Collaboration
Focus expertise on water losses
Provide exceptional customer service
Investigate property claims by performing detailed reviews of damage
Interpret policies to determine coverage
Communicate with customers via phone, email, and video chat
Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants
Utilize multiple tools to get the job done in a fast-paced environment
Execute policies along policy agreements
Keep a clear record of work in a claims system
Ensure timely and accurate documentation is completed

Benefits

Time off
Healthcare
Retirement
Competitive pay with needed support for continuous development and career advancement.
Flexibility in scheduling
A time off policy that helps support your work/life balance.
Initial and ongoing training to get you proficient in your new role.
Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.
Company Car (based on annual work mileage guidelines)
Mileage reimbursements for personal vehicle usage during work.
Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
Monthly connectivity reimbursement for eligible remote workers.