Property Adjuster - Field Estimating - Austin, TX
About The Position
As a Field Property Adjuster, you will be dedicated to providing exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration. Your expertise will be particularly focused on water losses, ensuring our customers receive the highest level of support and resolution for these specific claims. You'll wear a few hats that will require a level of experience: The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always. The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage. The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. The Problem Solver – you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.
Requirements
- Willing and able to carry a 50-pound ladder and access up to a 6/12 pitch on either a one to two-story roof
- Valid driver's license
- Willingness to travel as part of the job requirements
- Attend 2-weeks of training that will take place in Dallas, TX
- Obtain an adjuster and/or an appraiser license within 60 days of hire (if applicable)
- Pass an additional background check with the Department of Labor (if applicable)
- Have a dedicated, private workspace free from distractions, along with appropriate desk and seating (if working from home)
- Reliable internet with minimum speeds of 50 MB download and 5 MB upload (if working from home)
Nice To Haves
- Reside in within 60 miles of Austin, TX
- 2-3 years previous experience as outside adjuster
- Proficiency in using Xactimate and other relevant software for estimating
- Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements
- Excellent communication and interpersonal skills to provide exceptional customer service
- Ability to travel to customers' homes and handle virtual claims countrywide effectively
- Detail-oriented and organized, with a focus on delivering high-quality work
- Residency within the posted location is mandatory for this role
- Applicable active licenses needed for this role (Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License) for $1000 Licensing Sign on Bonus
Responsibilities
- Traveling to our customers' homes to conduct on-site inspections
- Investigate coverage
- Prepare estimates
- Settle claims promptly and efficiently
- Handle virtual claims countrywide
- Leverage various platforms and software such as Xactimate and ClaimsX Video Collaboration
- Focus on water losses
- Investigate property claims by performing detailed reviews of damage
- Interpret policies to determine coverage
- Use phone, emails and sometimes even video chat with customers
- Offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress
- Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants
- Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms
- Execute policies along policy agreements
- Keep a clear record of your work in a claims system
- Ensure timely and accurate documentation is completed as you work on each claim
Benefits
- Comprehensive training program designed to help you build a claims foundation and understand the systems and processes in your day-to-day work
- Ongoing training opportunities for continuous improvement
- Time off
- Healthcare
- Retirement
- Competitive pay with needed support for continuous development and career advancement
- Flexibility in scheduling
- Time off policy that helps support your work/life balance
- Initial and ongoing training to get you proficient in your new role
- Comprehensive benefits like a 401K/pension
- Education reimbursement
- Programs to help you balance work with the rest of your life
- Mileage reimbursements for personal vehicle usage during work
- Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
- Monthly connectivity reimbursement to help offset internet costs (if eligible to work from home)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
