Large Loss Property Adjuster- Field Estimating - Memphis, TN

Allstate•USA - TN (Remote), TN

2d•$68,500 - $117,700•Hybrid

About The Position

A day in the life of a Large Loss Field Property Adjuster, and what it takes to do the job! As a Large Loss Field Property Adjuster, you will provide exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration. Your expertise will be particularly focused on water losses, ensuring our customers receive the highest level of support and resolution for these specific claims. You'll wear a few hats that will require a level of experience: The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always. The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage. The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained in. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim. This role will work the Memphis TN area.

Requirements

Residency within Memphis, TN is mandatory.
Must be able to carry a 50-pound ladder.
Must be able to access roofs with up to a 6/12 pitch.
Valid driver's license.
Willingness to travel as part of job requirements.
As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment.
Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team.
Must have a dedicated, private workspace free from distractions when working from home.
Must have appropriate desk and seating when working from home.
Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

Nice To Haves

4 years’ previous experience as an outside adjuster is highly desired.
Experience handling claims with multiple trades and over $100,000 in losses.
Proficiency in using Xactimate and other relevant software for estimating.
Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements.
Excellent communication and interpersonal skills to provide exceptional customer service.
Ability to travel to customers' homes and handle virtual claims countrywide effectively.
Detail-oriented and organized, with a focus on delivering high-quality work.
Sign On Bonus eligibility if you have the applicable active licenses needed for this role (Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License). Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.

Responsibilities

Conduct on-site inspections of customer homes.
Investigate coverage for property claims.
Prepare estimates for property damage.
Settle claims promptly and efficiently.
Handle virtual claims countrywide.
Focus expertise on water loss claims.
Investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
Use phone, emails, and video chat with customers to facilitate the claims process.
Offer customers their preferred communication method to discuss claim needs and progress.
Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants.
Utilize multiple tools, including estimate tools, job aids, and settlement platforms, to manage claims.
Execute policies according to policy agreements.
Maintain clear records of work in a claims system.
Ensure timely and accurate documentation for each claim.

Benefits

Time off
Healthcare
Retirement
Competitive pay
Support for continuous development and career advancement
Flexibility in scheduling
Time off policy that helps support work/life balance
Initial and ongoing training
401K/pension
Education reimbursement
Programs to help you balance work with the rest of your life
Comprehensive training program
Ongoing training opportunities
Company car (may qualify based on mileage guidelines)
Mileage reimbursements for personal vehicle usage during work
Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
Monthly connectivity reimbursement for eligible remote employees.