Property Adjuster - Field Estimating - Rochester, NY

Allstate • Rochester, NY

1d • $60,000 - $97,125 • Hybrid

About The Position

As a Field Property Adjuster, you will provide exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration. Your expertise will be particularly focused on water losses, ensuring our customers receive the highest level of support and resolution for these specific claims.

Requirements

• 2 years' previous experience as an outside adjuster is highly desired.
• Proficiency in using Xactimate and other relevant software for estimating.
• Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements.
• Excellent communication and interpersonal skills to provide exceptional customer service.
• Ability to travel to customers' homes and handle virtual claims countrywide effectively.
• Detail-oriented and organized, with a focus on delivering high-quality work.
• Residency within 50 miles of Rochester, NY area is mandatory.
• Willing and able to carry a 50-pound ladder and access up to a 6/12 pitch on a one to two-story roof.
• Valid driver's license and willingness to travel as part of the job requirements.
• Must pass a background investigation.
• If applicable, required to secure adjuster and/or appraiser license(s) within 60 days of hire.
• Individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment.
• Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team.
• Must have a dedicated, private workspace free from distractions when working from home.
• Must have reliable internet with minimum speeds of 50 MB download and 5 MB upload when working from home.

Nice To Haves

• Previous experience as an outside adjuster is highly desired.

Responsibilities

• Provide exceptional service to policyholders.
• Travel to customers' homes to conduct on-site inspections.
• Investigate coverage and prepare estimates for claims.
• Settle claims promptly and efficiently.
• Handle virtual claims countrywide using various platforms and software.
• Focus expertise on water loss claims.
• Act as a Customer Service Expert, living into Allstate's Claims Culture by caring, empowering, and restoring.
• Act as an Investigator, confidently and independently investigating property claims, performing detailed reviews of damage, and interpreting policies to determine coverage.
• Act as an Effective Communicator, using phone, emails, and video chat with customers to guide them through a fast, fair, and easy claims process.
• Act as a Negotiator, evaluating and negotiating claims settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards.
• Act as a Problem Solver, utilizing multiple tools and sharp critical thinking skills in a fast-paced environment.
• Act as a Recorder, protecting the company financially by executing policies along policy agreements and maintaining clear records in a claims system.
• Ensure timely and accurate documentation is completed for each claim.

Benefits

• Comprehensive training program to build a claims foundation and understand systems and processes.
• Ongoing training opportunities for continuous improvement.
• Time off.
• Healthcare.
• Retirement.
• Competitive pay.
• Support for continuous development and career advancement.
• Flexibility in scheduling.
• Time off policy that helps support work/life balance.
• Initial and ongoing training to get proficient in the new role.
• Comprehensive benefits like a 401K/pension.
• Education reimbursement.
• Programs to help balance work with the rest of life.
• Company car (may qualify based on annual work mileage).
• Mileage reimbursements for personal vehicle usage.
• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement for eligible remote workers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed