Property Adjuster - Field Estimating Youngstown, OH

Allstate•Youngstown, OH

4d•$68,000 - $115,000•Hybrid

About The Position

As a Field Property Adjuster, you will provide exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration. Your expertise will be particularly focused on water losses, ensuring our customers receive the highest level of support and resolution for these specific claims. You'll wear a few hats that will require a level of experience: The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always. The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage. The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations. The Problem Solver – you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained in. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Requirements

Residency within the posted location (Youngstown, OH) is mandatory.
Willing and able to carry a 50-pound ladder.
Able to access up to a 6/12 pitch on a one to two-story roof.
Valid driver's license.
Willingness to travel as part of the job requirements.
Proficiency in using Xactimate and other relevant software for estimating.
Strong critical thinking and technical skills to assess damages accurately and expedite claims settlements.
Excellent communication and interpersonal skills to provide exceptional customer service.
Ability to travel to customers' homes and handle virtual claims countrywide effectively.
Detail-oriented and organized, with a focus on delivering high-quality work.
Must pass a background investigation.

Nice To Haves

2 years' previous experience as an outside adjuster.
Previous experience as an outside adjuster.
Possession of applicable active licenses such as Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License (may be eligible for a $1,000 Licensing Sign on Bonus).

Responsibilities

Conduct on-site inspections of customer homes.
Investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
Prepare estimates for damages.
Settle claims promptly and efficiently.
Handle virtual claims countrywide.
Leverage platforms and software such as Xactimate and ClaimsX Video Collaboration.
Focus expertise on water losses.
Communicate with customers via phone, email, and video chat.
Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants.
Utilize multiple tools including estimate tools, job aids, and additional settlement platforms.
Ensure timely and accurate documentation is completed in the claims system.