Large Loss Contents Property Adjuster - Field Estimating - Columbus, OH
About The Position
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. A day in the life of a Coordinated Property Adjuster, and what it takes to do the job! As a Coordinated Property Adjuster, you will be dedicated to providing exceptional service to our policyholders. Your primary responsibility will be handling escalated claims files involving complex contents damage to ensure our customers receive the highest level of support and resolution for these claims.
Requirements
- Required to have a valid driver's license and willingness to travel as part of the job requirements.
- Residency within the posted location is mandatory for this role.
- Active Listening
- Communication
- Critical Thinking
- Customer Service
- Empathy
- Multitasking
- Negotiation
- Time Management
- Working Independently
- Xactimate
Nice To Haves
- Reside in Columbus, OH area.
- 3+ years of previous experience handling property insurance claims preferred.
- Have prior experience using estimating software like Xactimate for complex contents estimating.
- Value providing an effortless customer service experience.
- You enjoy the ability to work independently in the field or from your home office.
- View problems and setbacks as opportunities for improvement and look forward to coming up with creative solutions.
- Are organized and able to multi-task in a fast-paced environment.
- Are known for clear and professional communication – both written and verbal.
Responsibilities
- Handle escalated claims files involving complex contents damage.
- Conduct a thorough coverage investigation of the loss and ensure the policy was applied correctly.
- Use advanced video technology to collaborate with onsite vendors to identify damages and write a contents damage estimate.
- Communicate empathetically with customers and help them through their claim process in a fast, fair, and easy manner.
- Negotiate claim settlements with customers in accordance with business unit standard methodologies.
- Coordinate with structure and ALE adjusters to ensure holistic handling of the claim file.
- Use data and analytics to tell a story and influence decision making.
Benefits
- Competitive pay with needed support for continuous development and career advancement.
- Flexibility in scheduling and a time off policy that helps support your work/life balance.
- Initial and ongoing training to get you proficient in your new role.
- Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.
- Mileage reimbursements for personal vehicle usage during work.
- A comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
- Monthly connectivity reimbursement to help offset internet costs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
