Propane Customer Service Rep.

Foster Fuels•Rustburg, VA

11d•Onsite

About The Position

The position supports a broad range of disciplines including providing an exemplary customer experience by answering customer questions while determining their needs and resolving issues and concerns the customer may have. The successful candidate will be able to elevate company standards, achieve sales goals, and meet customer expectations.

Requirements

Demonstrated phone etiquette with the ability to answer and return calls in a timely manner
Ability to multi-task in a fast-paced environment.
Excellent team relationship skills
Basic understanding of sales principles and customer services practices
Strong customer service focus
High School degree
Minimum 2 years of proven work experience as in a Sales or Customer Service role.
Proficient with Microsoft office suite (Outlook, Excel, Word, etc.)
Knowledge of CRM or industry management systems

Responsibilities

Answer phone calls in a polite and courteous manner
Engage the customer through conversation to determine the customer's needs.
Assess the customer's needs and provides assistance and information on billing questions, service inquiries or other frequently asked questions.
Provide product knowledge to customers through the features, values, and benefits of each product or service.
Remain knowledgeable on products offered and discuss available options.
Suggestively sell additional items and services that the customer may not have anticipated they will need.
Actively participate in all programs, events, trainings, and procedures that drive sales or help represent Foster Fuels.
Ensure that all customers receive excellent service through prompt and courteous service.
Answer and return calls in a timely manner.
Be aware of current promotional items and the correct pricing.
Assist in scheduling installation service at customer locations as needed.
Contact Customer/Contractor to schedule service if necessary.
Perform other office related duties as assigned.

Benefits

Medical Benefits package
Anthem Medical
Dental
Vision
Life
Disability
Accident
Critical Illness
Hospital Indemnity
Medical Flexible Spending Account (FSA)
Dependent Care FSA
$10,000 Employer Paid Life Insurance
Employee Assistance Program (EAP)
401K match through ADP
Paid Time Off
7 Paid Holidays
Floating Holiday
Volunteer Time Off Day
Annual Discretionary Market-Based and Performance Raises
Annual Discretionary Bonuses
Paid Parental Leave
Annual Credit to company swag store depending on position
Educational Assistance Program
Employee and Dependent Scholarship Opportunities
Employee Pricing on Appliances, Service, Propane, and Heating Oil
Foster Gives Program
Referral Bonuses
Driver Benefits – Including emergency pay, pump-load pay, annual safety bonus, and home daily
CDL Sign-On Bonus
Gym/ Fitness Reimbursement – up to $100 annually