Customer Service Rep I Propane

Chesapeake Utilities Corporation•Dunn, NC

4d•Onsite

About The Position

This position is for a Propane Customer Service Representative located in Dunn, NC. The company emphasizes delivering energy that drives progress, prioritizing people, safety, and building trusting relationships.

Requirements

2 years clerical or customer service experience within a call center environment is preferred.
Excellent written and oral communication skills.
Experience handling cash is required.
Good math aptitude, collection techniques and some account knowledge.
Strong computer aptitude and skills preferred.
Experience with MS Office and other call center technologies.

Nice To Haves

Bilingual a plus.

Responsibilities

Assist customers in the showroom.
Collect and reconcile cash.
Prepare daily reports and bank deposits.
Prepare work orders to be dispatched to operational personnel.
Print, reconcile and distribute reports and calculations.
Perform other related functions as assigned by the District Manager or Customer Service Manager.
Charge customer accounts for services rendered such as deliveries of propane, labor and parts.
Issue credits and adjustments when necessary.
Review figures to ensure proper accounts are being charged and billing is correct.
Reconcile daily payments that are received through the mail and cash drawers.
Reconcile all cash taken daily and prepare bank deposits.
Receive and transmit information to and from service, installation and delivery personnel.
Enter changes on customer's accounts.
Prepare credit history checks for prospective customers.
Maintain customer and vendor files and store batches and reports.
Type correspondence.
Attend training seminars.
Order office and computer supplies.
Maintains good customer relations.
Interprets, monitors and implements company policies, as they pertain to customer service.
Involvement with Public Assistance Programs.
Keeps abreast of any changes in documentation requirements, methods of payment and reconciliation of accounts in regards to Public Assistance programs and implements procedure for handling accounts and monies.
Maintains and processes deposits.
Review budgets to determine the need for increasing budget amounts.
Assist in preparation of the customer budgets.