Projects and Operations Supervisor PTS

Associated Students Inc•Pomona, CA

1d•Hybrid

About The Position

Associated Students, Inc. employs student-focused professionals with equity-mindsets. Established in 1963, ASI is a non-profit corporation guided by a student board and managed by full-time professional staff. ASI is considered a part of the Cal Poly Pomona Division of Student Affairs with a dashed reporting line to Administrative Affairs. ASI serves the entire campus population, including over 27,000 students, by providing opportunities for student engagement, student employment, and a multitude of programs and services such as recreation and wellness, student union and activities, student government, and childcare. ASI operational support areas include human resources, financial services, information technology, facilities management, and marketing. ASI is engaged in the work of being a learning organization. Currently, the guiding ideas of the organization are “under construction” as the team re-imagines its vision, mission, and core values. ASI is looking for dynamic team members who value team learning, co-creation, and adaptability to best serve the needs of our students. As an evolving learning organization, ASI is human-centered and strives to live its values of care and growth. The purpose of ASI is to transform lives, and its vision will be co-developed through the teamwork of staff. With a commitment to learning, continuous improvement, and innovation, ASI is looking for a dynamic team member who supports team learning, co-creation, radical candor, psychological safety, growth mindset, and lives out equity, diversity, and inclusion practices. POSITION DEFINITION Under general supervision from the Marketing Project Manager, the Projects and Operations Supervisor supports Marketing, Design and Public Relations (MDPR) department business operations as well as collaborates with the MP Manager to maintain a steady workflow among the MDPR team. The Projects and Operations Supervisor assists the MP Manager with leading the management of all work orders/creative requests projects and overseeing the day-to-day operations of the supporting part-time student team.

Requirements

Experience with Monday.com and OnBase required, may be supplemented with similar software
Ability to exercise independent judgment and decision-making
Ability to coordinate the work of others
Great customer service skills
Excellent grammar, written and verbal communication skills
Ability to pay keen attention to detail, strong strategic thinking, analytical and critical problem-solving skills
Strong knowledge in math calculations such as markup and tax
Proficiency in Microsoft Office Suite, especially Excel and Word
Ability to manage time in a demanding, deadline-driven environment
Demonstrated ability to work with an ethnically diverse and culturally pluralistic student population and campus community

Nice To Haves

Six months supervisory experience preferred
Experience training others in a work environment preferred
Knowledge of print production and promotional materials estimates, preferred

Responsibilities

Supervises, reviews, and assigns projects to the Projects and Operations Assistant
Assist with the recruitment, interviewing, training, scheduling, performance reviews, and supervision of Operations staff
Approves staff timecards for payroll for the Projects and Operations Assistant
Provides day-to-day support to the Projects Operations Assistant
Assists in developing and documenting training materials and processes for the Projects and Operations team
Manages the internal expense tracking system for the department
Serves as a project manager for various creative requests
Generates marketing material quotes as well as batch invoices for completed projects
Follows up with vendors regarding promotional material quotes and status
Distributes customer satisfaction surveys
Processes and manages incoming work orders
Facilitates client correspondence including walk-in customers
Leads the process of the ASI name badging system
Orders and maintains office supplies
Performs other duties as assigned