Project Support Specialist

Amatriot Group•Dallas, TX

3d•Onsite

About The Position

The IT Project Support Specialist is primarily responsible for providing support on various End User Computing Technology projects at various client sites. Some vehicular travel is involved. Tasks include imaging PCs, setting up PCs, troubleshooting PCs, installing and troubleshooting software, performing IMACs, and resolving end-user computer issues. This role will also support and assist other IT functions as needed. The successful candidate will possess deep technical knowledge in the required fields, as well as exceptional interpersonal skills.

Requirements

Bachelor’s degree or equivalent experience.
7+ years of experience in an IT technical role may be considered equivalent experience.
5+ years of direct experience supporting C-Suite executives and other VIP staff.
7+ years of experience in desktop hardware, operating systems, smartphones, and printers.
7+ years of experience in Microsoft products, including Windows, Office, Outlook, Skype, and related products.
7+ years of experience in business communication platforms, including messaging, video conferencing, telephony, and related platforms.
Hands-on troubleshooting experience with the ability to perform under intense scrutiny.
Experience working in a team-oriented, collaborative environment.
Working technical knowledge of current protocols, operating systems, and standards.
Strong written and oral communication skills.
Analytical and problem-solving abilities, with keen attention to detail.
Self-motivated and directed, with the ability to effectively prioritize and execute.
Strong customer-service orientation with a focus on customer satisfaction.
Highest degree of professionalism and integrity.
Flexibility to be on call during off hours and weekends.
Ability to research and test new technologies and solutions.
Time management and organizational skills.

Responsibilities

Deliver world-class IT support to onsite and remote end users.
Independently resolve complex break/fix issues in person or via telephone.
Receive and respond to incoming support requests in a timely manner.
Set reasonable expectations that can be counted on.
Present the facts transparently to promote collaborative solutions.
Image PCs.
Set up PCs.
Troubleshoot PCs.
Troubleshoot Windows 11 operating system issues.
Install and troubleshoot software.
Perform installations, replacements, upgrades, and other hardware/software related tasks as needed.
Perform IMACs.
Resolve end-user computer issues.
Provide support on various End User Computing Technology projects at various client sites.
Provide technical support to Office Services as needed.
Act as a resource for IT projects and initiatives in other functional areas as needed.
Support and assist other IT functions as needed.
Follow set procedures for logging, reporting, and statistically monitoring desktop operations.
Travel to various client sites as needed.