Project Success Coordinator

Northwest Playground•Issaquah, WA

7d•$24 - $26•Hybrid

About The Position

As a Project Success Coordinator, your primary role will be to provide support and assistance to the designated projects in all of our Territories, while hitting KPI's that have been designed to provide the best customer experience.

Requirements

Proficiency in MS Office software applications.
Ability to work with a sense of urgency in a dynamic, growing organization.
Willingness to learn and adapt to change.
Excellent communication, interpersonal, and Customer service skills.
Able to work independently, handle multiple tasks, and prioritize.
Willingness to partner and solve problems cross-departmentally.
Familiarity with legal and governance documentation standards.

Nice To Haves

Salesforce or exposure to Customer Relationship Management (CRM) or document Management systems a plus.
Ability or experience reviewing Floor Plans/Blueprints and Construction documents a plus.
Construction administrative experience a plus.

Responsibilities

Creating quotes for customers using Salesforce, ensuring all necessary information is provided by the Sales Representative.
Converting approved quotes into sales orders, ensuring accurate information transfer and providing necessary customer, billing, and shipping details.
Maintaining effective communication with customers and vendors regarding quotes, orders, and queries, and collaborating with vendors for pricing.
Providing customer support via telephone, web meetings, or other channels, responding promptly to inquiries, resolving issues, and providing product information.
Assisting other departments such as Logistics and Accounting when needed.
Utilizing Salesforce to organize and manage accounts, contacts, opportunities, and tasks, ensuring data accuracy.
Maintaining physical and digital project files, including quotes, bids, tax rates, vendor quotes, freight details, and email chains.
Responding to customer inquiries and questions promptly, acting as a helpful resource.
Cultivating positive relationships with customers, vendors, and team members.
Working with customers and manufacturers to solve parts cases within 72 hours and submitting warranty claims or quoting new parts.
Occasionally preparing packets and posters for presentations and assisting in the preparation of materials for sales and marketing events.