Program Success Coordinator

Everblue • Huntersville, NC

1d • Remote

About The Position

As a Program Success Coordinator, you'll support a variety of workforce development and energy efficiency programs that positively impact communities across multiple states. You'll serve as an important connection between Everblue, program participants, partners, and internal teams, helping ensure programs run smoothly while delivering an outstanding experience for everyone involved. This role combines relationship building, customer service, project coordination, outreach, data management, and operational support. Some days you'll be helping participants navigate a training program, while other days you'll be organizing data, coordinating outreach efforts, supporting new program launches, or brainstorming for innovative ways to improve how we work. We're looking for someone who enjoys variety, communicates well, takes initiative, and is excited to contribute to a growing organization where flexibility and collaboration are valued.

Requirements

• Excellent communicators who enjoy working with people.
• Organized and detail-oriented without losing sight of the bigger picture.
• Comfortable managing multiple priorities in a fast-paced environment.
• Proactive problem-solvers who take initiative.
• Adaptable and excited by work that changes from day to day.
• Collaborative team players who enjoy supporting others.
• Comfortable learning new software, systems, and processes.
• Motivated by meaningful work that positively impacts communities.

Nice To Haves

• Bachelor's degree or equivalent professional experience.
• Experience in customer service, project coordination, community outreach, operations, workforce development, nonprofit organizations, education, or administrative support.
• Strong written and verbal communication skills.
• Experience with Microsoft Office, Google Workspace, Excel, or similar productivity tools.
• Ability to organize and manage large amounts of information with accuracy and attention to detail.
• Experience working with databases, CRM systems, dashboards, or project management software is a plus.
• Willingness to travel occasionally for partner meetings, training events, or conferences.

Responsibilities

• Support the day-to-day operations of multiple workforce development and training programs.
• Coordinate participant onboarding, registrations, scheduling, and communications.
• Assist program managers with project coordination, documentation, and deliverables.
• Help ensure projects stay organized and deadlines are met.
• Support new program implementation and continuous improvement initiatives.
• Build and maintain positive relationships with program participants, community organizations, contractors, government partners, and other stakeholders.
• Serve as a friendly and professional point of contact for program inquiries and participant support.
• Coordinate outreach efforts that raise awareness of training opportunities and community programs.
• Gather feedback from participants and partners to help strengthen program effectiveness.
• Represent Everblue in virtual meetings, conferences, training events, and occasional partner visits.
• Maintain participant databases, spreadsheets, dashboards, and internal systems.
• Ensure information is accurate, organized, and up to date.
• Assist with tracking program metrics, generating reports, and monitoring project progress.
• Support process improvements that increase efficiency and enhance the participant experience.
• Look for opportunities to improve workflows, communications, and internal processes.
• Help develop new templates, resources, and tools that support program success.
• Collaborate across multiple teams and programs, contributing wherever support is needed.
• Bring ideas, curiosity, and a willingness to solve problems in creative ways.

Benefits

• Meaningful work that positively impacts communities
• Collaborative team where ideas are welcomed
• Innovation is encouraged
• Work has a direct impact on workforce development and energy efficiency initiatives
• Every day brings new challenges, new partnerships, and new opportunities to learn and grow
• Flexibility
• Communication
• Initiative are valued

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree