Project Submissions Support
Bureau Veritas•Calgary, AB
•Onsite
About The Position
This role is responsible for accurately entering client and submission information into the Laboratory Management Information System (LIMS) and ensuring all submission issues are resolved and pricing is accurate. The position requires a strong customer service attitude and the ability to manage a diverse workload in a fast-paced environment.
Requirements
- College Diploma in Sciences, preferably chemistry or environmental related and/or have the equivalent experience
- Experience in a customer service and/or laboratory environment is an asset
- Strong customer service attitude and commitment to providing exceptional customer service and quality results an asset
- Ability to work collaboratively as part of a team, as well as independently with minimal supervision
- Attentiveness to detail and ability to manage a diverse workload within a fast-paced environment with changing multiple priorities and frequent interruptions
- Strong prioritization skills
- Effective time management, decision making, excellent listening, problem-solving, planning and organizing skills
- You possess an energetic and keen personality with a positive attitude who thrives in a fast-paced environment where multi-tasking, prioritizing and adapting to change is required
- You are ethical, dynamic, motivated and results oriented
Responsibilities
- Ensure accurate entry of sample information into computer database efficiently and accurately
- Ensure client samples are entered into LIMS and approved in a timely manner according to sample holding time, test code, due date, and / or received date
- Effectively execute to Project Submission support KPIs
- Review file entry information (including price, parameters, contact information and client specific needs) to ensure it complies with client and/or regulatory requirements
- Respond to and resolve any client submission issues
- Receive and interact with clients in a friendly and approachable manner
- Adhere to Bureau Veritas Code of Ethics Policy
- Support and comply with all Bureau Veritas policies, Quality System and Health & Safety program
- Participate, when requested in department and health and safety meetings
- Maintain training records and relevant qualifications
- All other responsibilities as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
