Project Specialist 2

Convergint Career•Phoenix, AZ

About The Position

Convergint is hiring a full-time Project Specialist to install, program, start up, check out, certify, and provide customer training for assigned projects ranging from small to large and varying in complexity. The role installs, programs, tests, repairs, and services non-routine systems and equipment, which may include security, fire alarm and life safety, and building automation systems. The Project Specialist provides technical support and training to customers, works to maximize customer satisfaction, and refers only the most complex issues to higher levels. The position executes technical aspects of multiple projects, including programming, graphics development, system start-up, certification testing, customer training, close-out documentation, and ongoing technical support. It may also involve systems integration, upgrades, audits, consultation, database management, and network systems support. The Project Specialist takes ownership of onsite safety, quality, and performance; identifies risks and helps control project costs and schedules; and works closely with Project Managers and/or Operations Managers on coordination and continuous improvement. The role may include mentoring or supervising less experienced staff and workers. Convergint describes itself as a service-based systems integrator with a customer-service mission and a culture built on 10 Values and Beliefs. The company states that it supports an inclusive environment and is an Equal Opportunity Employer.

Requirements

High school diploma/GED or equivalent experience.
3–5 years of relevant experience.
Solid technical skills and experience related to building automation, fire alarm, and/or electronic security systems.
Solid programming skills and demonstrated ability to troubleshoot problems and find solutions.
Ability to work independently and without supervision.
Mechanical and electrical aptitude, including experience using hand and power tools.
Ability to read blueprints and drawings and solid math skills; some positions may require calculations involving area, velocity, resistance, or voltage.
Exceptional customer focus and ability to work under pressure while anticipating and meeting customer needs.
Strong verbal, written, and interpersonal communication skills.
Solid organizational skills and ability to handle multiple projects simultaneously.
Advanced computer skills, including familiarity with Microsoft Office applications such as Outlook, Word, and Excel, and proficiency in other relevant applications.
Valid driver’s license.
Frequent jobsite visits are required; minimal overnight travel is required.

Nice To Haves

Product-specific certifications.
Industry-specific certifications and/or licenses.
Certifications or experience with Software House, Lenel, Genetec, Avigilon, AMAG, Milestone, ONSSI, or AXIS.

Responsibilities

Install, program, test, repair, and service non-routine systems and equipment, including security, fire alarm and life safety, and/or building automation systems.
Start up and check out systems, certify installations, and train customers on assigned projects.
Provide technical support and training to customers and work to maximize customer satisfaction.
Read and interpret blueprints, schematics, manuals, wiring diagrams, and other specifications to determine installation and repair procedures.
Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
Write non-routine programs for systems and troubleshoot malfunctioning equipment or software.
Take ownership of onsite project safety, quality, and performance.
Perform systems integrations, upgrade planning and execution, systems audits and consultation, and database management or manipulation as required.
Install, configure, and support network systems and equipment for assigned projects as needed.
Consult engineering personnel to resolve unusual system operation, maintenance, and warranty problems.
Perform work in accordance with applicable Federal, State, and local regulations and company health and safety policies and procedures.
Execute technical aspects of multiple projects, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
Identify potential project risks, communicate them to appropriate parties, and assist with strategies to minimize impact and control cost and schedule deviations.
Work with the Project Manager and/or Operations Manager to coordinate projects, recommend quality or scope changes, and identify ways to improve customer satisfaction.
Mentor less experienced staff and, as needed, supervise workers testing, tuning, and adjusting equipment.
Provide management with advice on customer satisfaction, product performance, installation techniques and standards, and product improvements as appropriate.
Assist with customer presentations or other new-business-development activities as needed.
Perform other duties and responsibilities as requested or required.