Project Specialist 2

Convergint•Phoenix, AZ

About The Position

The Project Specialist installs, programs, tests, repairs, and services non-routine systems and equipment, which may include security, fire alarm and life safety, and building automation systems. The role provides technical support and training to customers, serves as a key customer interface, and refers only the most complex issues to higher-level colleagues. It takes ownership of onsite project safety, quality, and performance and acts as the customer’s service provider. The specialist executes technical work across multiple projects with varying schedules and budgets, including programming, graphics development, system start-up, certification testing, customer training, close-out documentation, and ongoing technical support. The role works with project and operations managers on project coordination, risks, costs, deadlines, quality, scope changes, and customer satisfaction. It may also involve system integration and upgrades, audits and consultation, database work, network systems, mentoring, and supervising equipment testing and adjustment.

Requirements

High school diploma/GED or equivalent experience.
3–5 years of relevant experience.
Exceptional customer focus and the ability to work under pressure and anticipate customer needs.
Solid technical skills and experience related to building automation, fire alarm, and/or electronic security systems.
Solid programming skills and the ability to troubleshoot problems and identify solutions.
Self-starter who can work well without supervision.
Mechanical and electrical aptitude, including ability to use hand and power tools and read blueprints and drawings.
Solid math skills; some positions may require calculating area, velocity, resistance, or voltage.
Frequent jobsite visits and minimal overnight travel are required.
Valid driver’s license.
Strong verbal, written, and interpersonal communication skills.
Solid organizational skills and ability to manage multiple projects simultaneously.
Advanced computer skills, including familiarity with Outlook, Word, Excel, and proficiency in other relevant applications.
Employment is contingent upon successful completion of a background investigation and pre-employment drug screen.

Nice To Haves

Relevant field service experience.
Product-specific or industry-specific certifications and/or licenses, including Software House, Lenel, Genetec, Avigilon, AMAG, Milestone, ONSSI, or AXIS.

Responsibilities

Install, program, test, repair, and service non-routine systems and equipment, including security, fire alarm and life safety, and/or building automation systems.
Provide technical support and training to customers and work to maximize customer satisfaction.
Read blueprints, schematics, manuals, and specifications to determine installation and repair procedures; interpret wiring diagrams and use standard test instruments and hand tools.
Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
Write non-routine programs for systems and troubleshoot malfunctioning equipment or software.
Take ownership of onsite project safety, quality, and performance, and perform work in accordance with applicable regulations and company health and safety policies.
Perform technical aspects of multiple projects, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
Identify potential project risks, communicate them to appropriate parties, and assist with strategies to reduce impacts and control cost and schedule deviations.
Work with the Project Manager and/or Operations Manager to coordinate projects, recommend quality or scope changes, and identify ways to improve customer satisfaction.
Consult engineering personnel to resolve unusual system-operation, maintenance, and warranty problems.
Use technical knowledge and experience to mentor less experienced staff; may supervise workers testing, tuning, and adjusting equipment.
May perform system integrations, upgrade planning and execution, system audits and consultation, database management, and network-system installation, configuration, and support.
May advise management on customer satisfaction, product performance, installation methods and standards, and product improvements; may assist with customer presentations or business development.
Perform other duties and responsibilities as requested or required.