Project Program Director

NTT DATA Services • Dallas, TX

1d • Hybrid

About The Position

The Project Program Director will provide client-facing program and solution leadership for billable JMNC engagements in North America, working directly with client stakeholders to understand business and technology priorities, shape executable solutions, and support program setup and transition into delivery. The role will work across JMNC sales teams, relevant BU sales teams, Practices, and delivery organizations to connect client needs with NTT DATA capabilities and ensure continuity from solution development through transition into delivery. The position will support Japanese multinational clients across industries, including coordination across client headquarters in Japan and North American stakeholders. Depending on client and engagement needs, the role may be based at a client site for certain assignments.

Requirements

• Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or related field, or equivalent relevant experience.
• 5+ years of experience in client-facing technology consulting, Program Management, Project Management, solution development, client delivery, or related roles.
• Strong understanding of enterprise IT services, technology solutions, and delivery lifecycle.
• Experience with project/program management methodologies and related delivery tools.
• Proven experience leading cross-functional teams and working with senior client and internal stakeholders.
• Strong analytical, organizational, leadership, and communication skills.
• Ability to manage multiple priorities and operate effectively in a global, matrixed environment.
• Ability to understand client business and technology challenges and translate them into executable solution and delivery approaches.
• Business-level proficiency in Japanese.
• Demonstrated experience working with Japanese-headquartered organizations and a strong understanding of Japanese corporate culture, business practices, and decision-making processes.
• Ability and willingness to work at a client site for certain assignments, depending on client and engagement needs.

Nice To Haves

• PMP, PgMP, Scrum Master, SAFe, or Agile certifications.
• Experience with cloud platforms such as Amazon Web Services, Microsoft, or Google.
• Experience leading globally distributed teams.
• Experience in digital transformation, technology modernization, or enterprise-scale client programs and solution initiatives.
• Experience in client advisory, solution development, or consultative client engagement.
• Experience supporting solution shaping and proposal development in collaboration with sales, Practice, and delivery teams.

Responsibilities

• Develop trusted relationships with client stakeholders and understand their business priorities, technology challenges, and operational needs.
• Translate client needs into potential solution initiatives by connecting appropriate NTT DATA capabilities, Practices, and delivery expertise.
• Work directly with client stakeholders to clarify requirements, priorities, implementation considerations, and stakeholder alignment.
• Support solution shaping and proposal development in collaboration with JMNC sales teams, relevant BU sales teams, Practices, and delivery organizations.
• Provide client-facing leadership during solution development, program setup, and transition into delivery.
• Lead client-facing solution and program initiatives from requirements definition and planning through program setup and transition into delivery.
• Define program scope, milestones, timelines, success metrics, and deliverables.
• Build and maintain detailed project/program plans using appropriate delivery methodologies, including Agile, Scrum, or hybrid approaches.
• Track execution progress and ensure timely delivery with high quality.
• Develop implementation approaches, resource plans, milestones, and delivery governance appropriate to each client engagement.
• Collaborate with clients, JMNC sales teams, relevant BU sales teams, Practices, solution teams, delivery organizations, and regional/global NTT DATA teams.
• Drive alignment across multiple teams and resolve cross-functional dependencies.
• Facilitate regular program reviews, client workshops, solution discussions, governance meetings, and executive updates.
• Maintain a strong understanding of enterprise IT services, solution architecture, integrations, cloud technologies, and delivery lifecycles.
• Translate client business and technology requirements into practical solution and execution plans.
• Work closely with Practices, solution architects, and delivery leaders to identify appropriate and scalable solutions.
• Evaluate solution and delivery risks, trade-offs, and implementation challenges.
• Lead cross-functional and globally distributed teams in a matrix environment to achieve client engagement and program objectives.
• Drive effective collaboration and accountability across participating teams.
• Coordinate resources, workload, and priorities across JMNC, Practices, delivery organizations, and other NTT DATA teams to support effective execution.
• Encourage strong stakeholder relationships and effective communication across teams.
• Resolve cross-functional issues and facilitate decision-making in high-pressure situations.
• Identify program risks early and drive mitigation strategies.
• Manage blockers, escalations, competing priorities, and resource constraints.
• Ensure governance, compliance, and operational readiness for program setup and transition into delivery.
• Identify key solution, commercial, resource, and implementation risks early and coordinate appropriate actions with relevant stakeholders.
• Communicate program status, client priorities, risks, and key decisions to client and internal stakeholders.
• Prepare dashboards, reports, presentations, and executive summaries.
• Drive transparency and accountability across teams.
• Build and maintain effective relationships with senior client stakeholders and internal executives throughout the engagement lifecycle.
• Improve client engagement, program setup, delivery processes, and operational efficiency.
• Establish best practices for program execution and delivery governance, documentation, and collaboration.
• Implement metrics-driven program management approaches.
• Contribute to improving collaboration across JMNC, Practices, relevant BUs, and delivery organizations to support consistent client outcomes.
• Coordinate engagement setup, implementation, transition, and major delivery milestones.
• Ensure delivery readiness, effective coordination across participating teams, and transition into ongoing delivery or operations.
• Support resolution and recovery of significant delivery issues when needed.
• Ensure client requirements, solution intent, assumptions, and key commitments are clearly transferred from solution development into delivery.
• Maintain continuity with client stakeholders through the transition from solution development and program setup into execution.

Benefits

• NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior