Project Operations Manager

R&B Wholesale Distributors, LLC•Ontario, CA

23h•$100 - $130•Onsite

About The Position

The Project Operations Manager is responsible for leading the operational execution layer between Sales, Project Coordinators, Purchasing, and Operations for builder and large project business. This role combines construction project coordination leadership, team management and development, process governance, sales operational discipline, and cross-functional escalation management. The primary objective is to ensure projects move from quotes through execution in a structured, scalable, and operationally sound manner while improving accountability, communication quality, and project readiness across departments. This leader is accountable for turning builder scheduled into on-time appliance deliveries at scale.

Requirements

5–10+ years of construction project management, operations, or project coordination leadership experience
Experience managing complex customer projects with multiple stakeholders
Experience leading or mentoring project coordinators or administrative project teams
Strong project organization and scheduling capabilities
Ability to manage multiple concurrent projects and priorities
Strong operational problem-solving skills
Experience creating and improving SOPs and workflows
Strong Excel and reporting capabilities
Strong accountability and follow-through mindset
Ability to professionally challenge Sales teams when operational requirements are not met
Strong communication and conflict management skills
Able to coach both process and organizational discipline
Comfortable operating between strategic leadership and tactical execution

Nice To Haves

PMP Certification and/or 4 year degree recommended
Experience working with builders, contractors, construction schedules, or field operations strongly preferred
Experience in operational process management or sales operations preferred
ERP experience preferred
Power BI or operational dashboard exposure preferred

Responsibilities

Lead and Develop Project Coordinators
Manage daily workflow and workload balancing across coordinators
Establish standardized project management expectations and operating procedures
Coach coordinators on construction project sequencing, schedule management, delivery readiness, customer communication, and organizational discipline
Conduct recurring 1:1s and performance reviews
Build scalable training and onboarding programs
Enforce data accuracy among team and process enforcement for business system
Ensure projects are progressing according to milestones and schedules
Monitor project readiness before order release and execution
Audit project files for completeness and accuracy
Improve visibility into project status and risks
Oversight of coordination between project coordinators and delivery/install
Minimize redelivery, storage and expedite cost
Ensure builder schedules are updated and communicated proactively
Drive release discipline from blanket orders to firm sales orders
Coordinate with purchasing and inventory teams to align material availability with schedules
Identify project execution risks early
Escalate schedule conflicts, missing information, or operational blockers
Lead recovery actions for delayed or incomplete projects
Change management and enforcement of cutoffs/approvals
Develop and maintain SOPs for project intake, schedule management, delivery coordination, exception management, customer communication, and escalation workflows
Develop and monitor operational KPIs such as project readiness %, on-time project launch %, schedule adherence, release timing accuracy, coordinator workload capacity, open escalation aging, delivery issue trends, change order frequency, and builder communication responsiveness