Operations Project Manager

Payabli•Phoenix, AZ

About The Position

The Operations Project Manager at Payabli is a high-impact operations role where you will have the ability to directly influence business performance and Payabli's most strategic accounts. You'll lead and support various processes and projects surrounding partner and merchant onboarding, implementation and revenue activation. You can expect to collaborate with teammates across Customer Success, Implementation, Engineering, Product, Sales, Risk and Finance to drive operational efficiency and customer throughput. In this Operations Project Manager role, you will Develop deep relationships with a portfolio of large and enterprise-level integration partners during and after implementation, gaining a thorough understanding of their business and industry. Regularly attend, and when applicable lead, meetings with partners, merchants and internal stakeholders. Lead onboarding and configuration of sub-merchants and strategic merchant partners. Work with the Integrations team to coordinate and develop unique processes, onboarding efforts and configurations for large-scale partnerships. Support the Underwriting team with the collection of merchant applications, supporting documentation and applicant follow-up to improve onboarding velocity. Deploy AI agents and automations to scale and improve the precision of your work and our customers' payments business. Work with integration partners to develop and manage onboarding templates, ensure proper partner and merchant pricing inputs, and execute bulk onboarding strategies. Closely collaborate with the Operations team and Partner Success Managers to orchestrate the execution of all daily, weekly and monthly tasks. Supplement the daily tasks of others on the Operations and Client Success teams where necessary. Report weekly on key performance indicators related to the success of tasks and assigned accounts. Partner with the Product team to develop further automations that increase the accuracy and efficiency of enterprise-level tasks, including product enhancement and UI/UX improvement suggestions. Roll up your sleeves to get things done in a fast-moving, ever-changing startup environment and do whatever it takes to make this the journey of a lifetime!

Requirements

3–5 years of prior experience in implementation, customer onboarding or project management at high-growth startups, Payments and Fintech experience is a big plus!
A strong bias for action, where tasks are completed daily and not deferred to tomorrow.
Intellectually curious and constantly self-learning and improving.
A strong technical aptitude and working knowledge of software and APIs, and can troubleshoot issues and speak to platform dynamics.
Very detail-oriented and structured, yet work with a strong sense of urgency in the setup and activation of customers, with strong project management skills.
Proficiency in Claude, Zapier, n8n, Postman and other AI tools to develop and deploy agents and automations.
A resourceful self-starter who can self-manage time and constantly changing priorities, and take ownership of processes in your domain.
A strong work ethic and are willing to put in the extra time and effort to make an impact in building a category-leading business.
Strong communication and interpersonal skills with the ability to be confident, influential and empathetic with partners, customers and colleagues.
Thrive in a fast-paced environment where you will juggle many complex projects simultaneously.
An innate sense of humility and intellectual honesty, with an open mind for feedback.

Responsibilities

Develop deep relationships with a portfolio of large and enterprise-level integration partners during and after implementation, gaining a thorough understanding of their business and industry.
Regularly attend, and when applicable lead, meetings with partners, merchants and internal stakeholders.
Lead onboarding and configuration of sub-merchants and strategic merchant partners.
Work with the Integrations team to coordinate and develop unique processes, onboarding efforts and configurations for large-scale partnerships.
Support the Underwriting team with the collection of merchant applications, supporting documentation and applicant follow-up to improve onboarding velocity.
Deploy AI agents and automations to scale and improve the precision of your work and our customers' payments business.
Work with integration partners to develop and manage onboarding templates, ensure proper partner and merchant pricing inputs, and execute bulk onboarding strategies.
Closely collaborate with the Operations team and Partner Success Managers to orchestrate the execution of all daily, weekly and monthly tasks.
Supplement the daily tasks of others on the Operations and Client Success teams where necessary.
Report weekly on key performance indicators related to the success of tasks and assigned accounts.
Partner with the Product team to develop further automations that increase the accuracy and efficiency of enterprise-level tasks, including product enhancement and UI/UX improvement suggestions.
Roll up your sleeves to get things done in a fast-moving, ever-changing startup environment and do whatever it takes to make this the journey of a lifetime!