Project Operations Manager - ServiceNow Solutions

Raymond James • Saint Petersburg, FL

1d • Hybrid

About The Position

The Project Operations Manager drives execution, coordination, and visibility across three ServiceNow teams under the Director of ServiceNow Solutions. Partnering closely with the Demand Manager, this role ensures KTLO work, internal initiatives, and enhancements are effectively managed, clearly communicated, and delivered with predictable outcomes. This role focuses on operational discipline, Agile facilitation, and stakeholder alignment—ensuring teams are working efficiently and stakeholders have full transparency into priorities, timelines, and testing.

Requirements

• Strong experience managing operational delivery and internal project work in Agile environments
• Proven ability to coordinate across multiple teams and priorities
• Excellent communication and stakeholder management skills
• Strong organizational and reporting capabilities, with focus on visibility
• Proactive problem-solving and risk management mindset
• Ability to influence without authority and drive alignment
• High School (HS) (Required)
• General Experience - 6 to 10 years

Nice To Haves

• PMP is a plus
• CSA is a plus
• ITIL Foundation Certification is a plus

Responsibilities

• Manage KTLO work, enhancements, and internal initiatives across multiple ServiceNow teams
• Align work intake and prioritization with demand management and team capacity
• Maintain end-to-end visibility of all in-flight and upcoming work
• Facilitate stand-ups, planning sessions, and backlog reviews
• Remove blockers and drive issue resolution to maintain delivery momentum
• Coordinate work across teams to ensure alignment and efficiency
• Provide clear, consistent reporting on workload, progress, and timelines
• Build and maintain dashboards or tracking mechanisms for leadership visibility
• Ensure transparency into priorities, risks, and dependencies
• Support planning, sequencing, and execution of work across teams
• Ensure readiness for development, testing, and deployment
• Align stakeholders on delivery timing and testing expectations
• Execute structured communication plans across stakeholders
• Clearly communicate timelines, impacts, risks, and delivery expectations
• Serve as a central coordination point between teams and stakeholders
• Identify, track, and mitigate risks and dependencies
• Drive continuous improvement in intake, tracking, and delivery processes
• Promote consistent ways of working across teams

Benefits

• medical
• dental
• vision
• life insurance
• critical illness insurance and accident insurance
• disability benefits
• retirement savings
• paid time off (including vacation, holidays, and sick leave)
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED