Project Officer, Communications – CRM (P)

IOM•Washington, DC

17h•Hybrid

About The Position

The International Organization for Migration (IOM) is seeking a Project Officer, Communications – CRM to support the United States Refugee Admissions Program (USRAP). The USRAP operates worldwide, aiming to provide resettlement opportunities to thousands of refugees annually. IOM provides various services to the USRAP, including case processing, health assessments, cultural orientation, transportation, and administration of a travel loan program. This role will be based in Washington DC initially, with potential relocation based on program needs. The Project Officer will work under the general supervision of the Project Manager, RSC and the direct supervision of the Project Coordinator, Data Integrity & Pipeline Management.

Requirements

Bachelor's degree in a relevant field.
Experience in project support or coordination.
Familiarity with migration or resettlement programs.
Excellent communication and interpersonal skills.
Ability to work effectively in a multicultural environment.
Proficiency in relevant software and systems.

Nice To Haves

Experience with CRM systems.
Knowledge of the USRAP.
Experience working with international organizations or NGOs.

Responsibilities

Support the implementation of Resettlement Support Center (RSC) functions in PRM-designated locations under the terms of the Memorandum of Understanding (MOU) with the US State Department Bureau for Population, Refugees and Migration (PRM).
Assist visiting US Citizenship and Immigration Services (USCIS) officers.
Facilitate security and medical screenings.
Provide information about arriving individuals to resettlement agencies in the US.
Offer Cultural Orientation (CO) training to individuals departing for the US.
Perform duties and responsibilities as assigned by the Project Manager, RSC and Project Coordinator, Data Integrity & Pipeline Management.