Project Manager

ProSearch

10d • Hybrid

About The Position

A ProSearch Senior Project Manager (PM) is an expert case consultant for a portfolio of matters from a single or multiple clients. A Senior PM supports, works directly with, and helps clients and their counsel to identify the most appropriate solutions, design, and document workflows for each matter. A PM is responsible for high level management, delegation, and execution of day-to-day eDiscovery project tasks. The role involves concurrently managing multiple projects of varying complexity requiring consistent discretion and independent judgement.

A Senior PM collaborates with attorneys, paralegals, IT personnel, and other members of the case team. A PM is forward thinking and anticipates consequences in order to set expectations and provides regular project updates to ensure the successful completion of eDiscovery matters. A Senior PM also performs project engineering work as necessary and coordinates with client solutions on complex data issues. A Senior PM oversees a team of Project Specialists and are actively involved in mentoring, training, and delegating projects to their assigned team.

Requirements

• Bachelor's degree or equivalent experience.
• Expert level Relativity experience preferred, Relativity Certified Administrator (RCA+) and other certifications are highly valued.
• Demonstrated understanding of the litigation lifecycle and EDRM.
• Experience with eDiscovery software (processing & hosting).
• 5 plus years of client‐facing expert level project management experience at a consultancy, law firm, or service provider.
• Strong customer service, follow‐up, and problem-solving skills.
• Ability to communicate complex technical solutions to non-technical audiences and translate client requests to technical teams.
• Ability to deliver in a fast-paced team environment.
• Manages and prioritizes multiple projects.
• Excellent written and verbal communication skills.
• Excellent presentation skills.
• A positive attitude.
• Knowing when and how to ask for help.
• Ability to establish and maintain focus.
• Advanced time management, planning and organization skills.
• Ability to work extended hours as needed when client project loads increase.

Nice To Haves

• Relativity Certified Administrator (RCA+) and other certifications are highly valued.

Responsibilities

• Provides end-to-end oversight of highly complex eDiscovery matters and serves as primary client point of contact.
• Assists with junior Project Manager (PM) and Project Specialist (PS) communication.
• Defines, communicates, implements, and monitors quality standards on all project deliverables.
• Plans and manages internal and external project communications, ensuring effective exchange of the project information and deliverables.
• Continuously monitors multiple projects to ensure deadlines and project requirements are met.
• Supports and exceeds client, counsel, and stakeholder expectations.
• Consistently and proactively communicates with clients and ProSearchers.
• Escalates issues to the Engagement Manager (EM), Consulting Project Manager, client/counsel and other relevant ProSearchers, and proposes solutions to those issues.
• Works with third party vendors to support client engagement and identify and propose ways to improve tool/workflow and understands pricing models.
• Develops strong client relations through collaborative, expert consultative service.
• Accountable for completing the tasks and projects by delivering on scope, schedule, and quality.
• Comfortable using video conferencing to present, conduct training, as well as to collaborate and generate results when working remotely.
• A complete understanding of client’s data and its importance.
• Emphasis on the importance of production; everything a PM3 does leads to flawless production every time.
• Expert understanding of Relativity or other litigation databases.
• Expert understanding of team delivery and ProSearch's internal processes.
• Provides expert and consultative advice regarding data collections, processing, review workflows, analytics, and production/export deliverables.
• Serves as expert on ProSearch’s tools and proprietary offerings.
• Generates and distributes reporting metrics for processed requests on a regular basis with a high-level understanding of how metrics impact clients and ProSearch business.
• Prepares reporting and key metrics for client.
• Applies advanced analytics and predictive coding.
• Works closely with PS’s and the linguistics team.
• Stays up to date with industry best practices.
• Responsible for supporting the application of advanced analytics and predictive coding technologies including data qualification, workflow design and management, and statistical reporting.
• A Senior PM performs continuous training and mentoring of PMs and PSs.
• Understanding and shaping how business decisions affect the client, the engagement team, and ProSearch.
• Understanding team utilization and the profitability drivers of the business.
• Demonstrating deep subject matter expertise and effective communication of the value of ProSearch’s style of project management.
• Performing in a manner that accomplishes the team’s mission while effectively navigating the dynamics of interaction with their supervisors, peers, and subordinates.
• Navigating complex social relationships and environments in a professionally productive manner.
• A PM develops, supports, and manages relationships with internal teams.
• Model courteous, clear, complete, and concise communication.
• Seeks to understand the perspective of other individuals and teams and works to solve conflict collaboratively; respectfully directs concerns to an individual before escalating elsewhere in the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree