Project Manager

Titan Security Group•Chicago, IL

10d•Hybrid

About The Position

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you! Reporting directly to the Director of Operations, this Project Management role will provide management and leadership for Titan Electronics' installation teams. This role will implement and execute strategies to achieve margin goals and maximize service delivery to ensure customer satisfaction.

Requirements

7-10 years experience in operations, service, field or project management including 5-7 years in management, service management and/or project supervisory experience.
Project management experience in electronic security systems or related industry.
5+ years of hands-on experience with electronic security systems installation and service.
Access control systems (Software House, Genetec, LenelS2, Avigilon, Brivo, etc.)
CCTV / IP video systems (Axis, Milestone, Avigilon, etc.)
Intrusion alarm panels and intercom systems.
Proven experience managing multiple projects or serving as lead technician across multiple sites.
Strong understanding of low-voltage wiring, network topology, and power systems.
Excellent communication and customer service skills
Valid driver’s license and clean driving record.
Ability to obtain a valid PERC.
Good verbal and written communication skills for explaining complex

Nice To Haves

Service experience in electronic, fire alarm or building automation systems a plus.
AutoCAD experience a plus.
Manufacturer certifications (Lenel, Avigilon, Brivo, Milestone, etc.)
Project management certification (CAPM, PMP, or equivalent).
OSHA 10/30 certification or equivalent safety training.
Bachelor's degree
System manufacturer certifications a plus.

Responsibilities

Coordinate all aspects of operations activity including, but not limited to planning, and operational review of proposals, bookings and service requests.
Review and edit job and shop drawings in AutoCAD.
Supervise labor and subcontractors, planning and scheduling to ensure execution of projects within budgeted costs.
Assist in permitting processes, if necessary.
Maintain accurate and up to date job cost records and other control records necessary for processing of internal and external reports.
Develop and implement operation strategies that improve project execution and provide additional value to customers in a cost-effective manner.
Utilize financial systems to review actual vs. budgeted contract cost and provide timely and accurate financial reports.
Manage individual performance and personal development of resources including installers, service technicians, subcontractors, and operations team.
Effectively communicate goals and initiatives to the senior management team.
Coach, counsel and train installer and service technicians to ensure high customer satisfaction.
Support installers and service technicians in the field. Complete quality control visits.
Pro-actively communicate with and seek feedback from all customers. Initiate a company customer service process.
Meet/talk with customers on a regular basis to ensure that we provide quality installations and service and meeting their individual needs.
Supervise direct reports including lead installers, service technicians and operations team in a manner that increases morale, skills proficiency, and productivity.
Recruit and hire team members as required.
Other duties and responsibilities as requested or required.
Conduct final inspections, verify system performance, and complete commissioning documentation.
Maintain compliance with company safety procedures and client site requirements.
Ensure materials, tools, and vehicles are properly maintained and inventoried.