Project Manager for the Division of Program Policy & Innovation (CHAP Program)
About The Position
The Project Manager will support the City Housing Assistance Program (CHAP), a city-funded rental assistance program administered by the New York City Department of Housing Preservation and Development. CHAP serves eligible low-income households at risk of homelessness, including certain rent-stabilized households and households residing in shelter. It provides rental subsidies to help participants maintain stable, permanent housing. Under the supervision of the Director of Policy and Regulatory Compliance in the Division of Program Policy and Innovation, the Project Manager will assist with the analysis, communication, and implementation of CHAP policies and procedures. The role helps ensure policies align with city requirements and, where relevant, federal Section 8 requirements. It monitors program changes, shares information across the Office of Housing Access and Stability and HPD, serves as a liaison, tracks and responds to inquiries, and works with senior management to implement and maintain effective operations. The Project Manager also helps ensure accurate information about CHAP reaches landlords, tenants, the public, elected officials, and other governmental entities, and develops training materials and supports special projects.
Requirements
- Strong proficiency with the Microsoft Office Suite.
- Strong analytical and research skills.
- Excellent written and oral communication, organizational skills, and attention to detail.
- Proven problem-solving ability.
- Ability to turn complex regulations and analysis into written materials for a variety of audiences.
- Ability to work independently and collaboratively, effectively with minimal supervision.
- Ability to learn and adapt to change.
- Meet one of the stated qualification pathways: a bachelor’s degree and two years of related community work or community-centered activities; high school graduation or equivalent and six years of such experience; or equivalent education and/or experience. All candidates must have at least one year of the described experience.
Nice To Haves
- Experience with business intelligence systems.
Responsibilities
- Research and analyze the impact of organizational, procedural, or policy changes to CHAP and contribute to implementing those changes.
- Prepare reports, memos, notices, procedure documents, letters, meeting materials, training materials, and spreadsheets as required.
- Represent the unit in internal and external meetings and communications with stakeholders.
- Propose, coordinate, and implement projects to maximize compliance and operational performance, under the Director’s oversight.
- Assist with creating, designing, and implementing reports in HPD’s Business Intelligence and other systems.
- Provide analysis and technical expertise in planning and implementing special projects.
- Monitor relevant program changes and communicate relevant information to other units within HAS and other HPD divisions.
- Act as a liaison for the Division of Program Policy and Innovation, and track and respond to inquiries.
- Help ensure CHAP policies and procedures align with city requirements and relevant federal Section 8 requirements.
- Help ensure accurate CHAP information is communicated to landlords, tenants, the general public, elected officials, and other governmental entities.
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What This Job Offers
Job Type
Full-time
