Project Manager for the Division of Program Policy & Innovation (CHAP Program)
About The Position
The Project Manager will support the City Housing Assistance Program (CHAP), a city-funded rental assistance program administered by New York City’s Department of Housing Preservation and Development (HPD). CHAP assists low-income households at or below 50% of Area Median Income who are at risk of homelessness, including eligible rent-stabilized households facing eviction for nonpayment of rent and certain households living in shelter who do not qualify for existing rental assistance programs. Participating households generally contribute 30% of adjusted monthly income toward rent. Under the supervision of the Director of Policy and Regulatory Compliance in the Division of Program Policy and Innovation, the Project Manager will assist with analyzing, communicating, and implementing CHAP policies and procedures. The role helps ensure program policies align with City requirements and, where relevant, federal Section 8 requirements; tracks program changes and inquiries; communicates information across HPD and the Office of Housing Access and Stability; and supports best-practice operations. The Project Manager also helps ensure accurate CHAP information reaches landlords, tenants, the public, elected officials, and other governmental entities, and develops training materials and supports special projects.
Requirements
- A bachelor’s degree from an accredited college and two years of experience in community work or community-centered activities related to the duties; or high school graduation or equivalent and six years of such experience; or equivalent education and/or experience. All candidates must have at least one year of qualifying experience.
- Strong proficiency with Microsoft Office Suite.
- Strong analytical and research skills.
- Excellent written and oral communication, organizational skills, and attention to detail.
- Proven ability to solve problems.
- Ability to transform complex regulations and analysis into written products for varied audiences.
- Ability to work independently and as part of a team, including effectively with minimal supervision.
- Ability to learn and adapt to change.
Nice To Haves
- Experience with business intelligence systems.
Responsibilities
- Research and analyze the impact of organizational, procedural, or policy changes to CHAP, and contribute to implementing those changes.
- Prepare reports, memos, notices, procedures, letters, meeting materials, training materials, and spreadsheets as required.
- Represent the unit in internal and external meetings and communications with stakeholders.
- Propose, coordinate, and implement projects to maximize compliance and operational performance in the unit’s operations and portfolios, under the Director’s oversight.
- Assist with creating, designing, and implementing reports in HPD’s Business Intelligence and other systems.
- Provide analysis and technical expertise for planning and implementing special projects.
- Monitor relevant program changes and communicate information to units within HAS and other HPD divisions.
- Track and respond to inquiries, and liaise on behalf of the Division of Program Policy and Innovation.
- Help ensure CHAP policies and procedures align with City requirements and applicable federal Section 8 requirements.
- Help ensure accurate CHAP information is communicated to landlords, tenants, the general public, elected officials, and other governmental entities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
