Project Manager

Buildots • Chicago, IL

15d • Hybrid

About The Position

We’re looking for an experienced and proactive Delivery Project Manager to join our growing Delivery team in a pivotal year of scale. In this role, you will own project setup, execution, and ongoing system maintenance—ensuring our internal teams stay aligned and our system is fully enabled to deliver a seamless client experience and long-term value. You will lead cross-functional efforts, juggle multiple priorities, and drive project success through strong organization, clear communication, and effective problem-solving.

Requirements

• Based in the U.S. or Canada Eastern or Central Time Zone to align with global delivery schedules.
• This role is remote; however, candidates located in the Chicago area are preferred and would be expected to work from our Chicago office 2–3 days per week.
• 5+ years of project management experience leading complex, technical projects in fast-paced, global technology environments, including distributed teams across multiple time zones.
• Bachelor’s degree in Industrial Engineering, Business Administration, Operations Management, Engineering, Information Systems, or a related field.
• Proficiency in project management tools (Jira preferred)
• Hands-on experience leveraging AI tools and designing automated workflows to streamline processes and enhance operational efficiency.
• Exceptional interpersonal and leadership skills - a people-oriented leader with charisma and the ability to inspire collaboration and trust.
• Strong ability to navigate complex systems, drill down into details, and apply structured problem-solving.
• Proven success in cross-functional collaboration, aligning diverse teams toward shared goals.
• Excellent communication and presentation skills, with the ability to influence stakeholders at all levels
• Analytical mindset with the ability to extract, interpret, and apply data to inform decisions.
• Highly organized and detail-oriented, with proven ability to prioritize, multitask, and work independently while staying focused in a distributed work setting.
• A self-starter with a proactive, can-do attitude and passion for delivering results and driving continuous improvement.

Nice To Haves

• PMP certification (or equivalent project management training) is a strong advantage.

Responsibilities

• Lead North American projects from kickoff through full go-live.
• Manage delivery timelines to ensure high-quality, on-time implementations.
• Oversee our system setup, client requests, and overall system stability, ensuring reliable long-term performance.
• Serve as the primary point of contact for our internal teams- Operations, Customer Success, Product & Sales.
• Build strong relationships, maintain transparency, and ensure alignment with client needs.
• Proactively identify risks, recurring issues, and client concerns.
• Escalate as needed and collaborate cross-functionally to resolve bottlenecks and drive client satisfaction.
• Track and report on KPIs to measure delivery success and project health.
• Conduct post-project reviews, analyze results, identify trends, and optimize delivery workflows to improve efficiency, scalability, and overall client experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level