US- Project Manager (Enterprise)

PointClickCare

4d•$90,000 - $102,000•Remote

About The Position

PointClickCare is seeking a Project Manager to lead multiple customer-facing EHR implementation projects for enterprise customers. Reporting to the Sr Manager of Professional Services, this role serves as the primary liaison for customer stakeholders and partners with customer and internal teams to deliver complex implementations across multiple locations and markets. The Project Manager defines scope and plans, coordinates implementation activities, manages project budgets and resources, and guides teams toward successful project outcomes. The role also supports customer adoption and transition to ongoing support, reports on deployment performance, and contributes to continuous improvement and shared project-management practices.

Requirements

Experience managing complex software implementations, ideally for enterprise or multi-site customers.
Strong leadership, relationship-building, and communication skills, with the ability to influence stakeholders and drive project outcomes.
Strong analytical and problem-solving skills, including the ability to self-manage, prioritize competing demands, and deliver quality outcomes.
Ability to adapt to evolving technologies and ways of working, using AI and emerging tools to improve project and customer outcomes.

Nice To Haves

Experience with healthcare technology, including EHR, EMR, or pharmacy solutions, or PointClickCare experience.
Solid understanding of systems design.
PMP or PRINCE2 designation.

Responsibilities

Understand customer business and technical needs.
Serve as the primary point of contact for customer stakeholders throughout all project phases.
Lead project kickoff meetings with customers and delivery resources.
Define project scope and develop plans covering goals, outcomes, deliverables, timelines, and required resources.
Manage multiple customer-facing software implementations, including budgets, resources, communications, schedules, and deliverables.
Coordinate implementation activities across enterprise customer stakeholders, locations, and internal teams.
Provide leadership and support to the implementation team and review team deliverables.
Monitor and report project progress, challenges, and recommended solutions to customers and internal stakeholders.
Identify and manage project risks, issues, and dependencies, escalating concerns to project leadership and senior management as appropriate.
Ensure customers implement and adopt PointClickCare solutions successfully and transition smoothly to ongoing support at project close.
Report on deployments, schedules, budgets, and revenue using internal processes and tools.
Manage competing priorities across multiple customer engagements.
Share project-management knowledge, best practices, and lessons learned across the team.
Contribute to Professional Services goals and continuous improvement initiatives to improve project delivery and customer outcomes.