The mission of the New York City Police Department is to enhance the quality of life in New York City by working in partnership with the community to enforce the law, preserve peace, protect the people, reduce fear, and maintain order. The New York City Police Department strives to foster a safe and fair city through the strategic deployment of resources, focusing on both crime prevention and addressing quality-of-life concerns while building lasting community relationships. The Information Technology Bureau (ITB) is to provide all members of the New York City Police Department with the most advanced technology available in order to enhance operational performance and promote personal safety. The use of technology in law enforcement contributes to officer effectiveness and efficiency and is to the benefit of all citizens of the City of New York. The selected candidate will perform the duties of a Project Manager, which include, but are not limited to: - Lead cross-functional projects for the implementation of new digital platforms, software, tools and technology rollouts - Create detailed project plans including timelines, resource allocation, budgets, and risk assessments. - Coordinate with IT, department heads, and external vendors to ensure smooth integration and deployment of digital solutions. - Monitor project progress, track key performance indicators (KPIs), and adjust plans as needed to meet deadlines and deliverables. - Conduct needs assessments and gap analyses to identify digital adoption barriers and opportunities. - Facilitate change management processes, including communication plans to promote user buy-in and reduce resistance. - Collaborate with leadership and department teams to prioritize initiatives based on business impact and user needs. - Build and maintain strong relationships with stakeholders at all levels to gather feedback and ensure alignment. - Design, develop, and update training curricula, materials, and resources for various digital office technologies (Microsoft 365, etc.). - Create engaging training content including e-learning modules, quick-reference guides, video tutorials, and hands-on workshops. - Plan and execute training sessions (in-person, virtual, and hybrid) for employees at all levels, from basic to advanced users. - Assess training effectiveness through pre/post evaluations, surveys, and performance metrics. - Provide ongoing coaching, support, and refresher training to ensure sustained adoption and proficiency. - Ensure all initiatives comply with agency policies, data security standards, accessibility requirements, and relevant regulations. - Provide support during initial rollout phases and coordinate with IT for technical issues. - Oversee documentation of processes, procedures, and training records.
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Job Type
Part-time
Career Level
Mid Level