Project Manager (contract)
About The Position
At Roche, we foster a culture where you can be yourself and are embraced for your unique qualities. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted, and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop, and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. This is a 1-year contract position located in Mississauga, ON. The Project Manager is accountable for the end-to-end strategy, planning, execution, monitoring, and change management of Patient Support Programs (PSPs) between our partners, ensuring business continuity and an uninterrupted, high-quality patient experience. In this role, the Project Manager will be a key partner to cross-functional teams, responsible for translating Therapeutic Area/Brand strategies into a comprehensive change management strategy that prioritizes patient continuity and operational excellence. This accountability spans the full transition lifecycle, from transition design and vendor onboarding to execution, stabilization, and optimization. The Program Manager will proactively manage risks, timelines, and dependencies while ensuring seamless coordination between outgoing and incoming vendors.
Requirements
- Bachelor’s degree in Business Administration, Healthcare, Life Sciences, or related field; Master’s degree is an asset.
- 5+ years of relevant program management, large-scale transition, or related experience.
- 7+ years of experience in Healthcare, Pharmaceutical, or Patient Services environments.
- Strong program management and change management capabilities, with experience leading complex transitions.
- Strong stakeholder management skills, including influencing, negotiation, and navigating complex environments.
- Ability to translate strategy into execution with strong business and operational acumen.
- Ability to work cross-functionally and align internal teams and external partners (including vendors).
Nice To Haves
- Experience managing vendor transitions, outsourcing, or operational transformations preferred.
- PSP or patient services experience is an asset.
- Experience with digital tools, automation, or AI-enabled solutions is an asset.
- Bilingual (English/French) is an asset.
Responsibilities
- Lead end-to-end planning and execution of the Patient Support Program transition between vendors.
- Develop and manage detailed transition roadmaps, timelines, milestones, and deliverables.
- Identify risks, dependencies, and mitigation strategies to ensure uninterrupted patient services.
- Coordinate with internal teams (commercial, medical, compliance, finance, legal) and external vendors.
- Monitor program performance, track KPIs, and ensure adherence to scope, budget, and timelines.
- Design and implement a structured change management approach to support the transition.
- Engage and align key stakeholders, including leadership, vendors, and cross-functional teams.
- Develop communication strategies to ensure transparency and clarity throughout the transition.
- Apply design thinking principles to optimize patient experience during and after the transition.
- Ensure continuity of care by minimizing disruption to patient services and support programs.
Benefits
- We use artificial intelligence to screen, assess or select applicants for this role.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
