Project Manager: Software & Systems

Animal Outpatient Specialty Network•Newport Beach, CA

1d•Remote

About The Position

AOSN is seeking a highly organized, solutions-oriented Project Manager to lead Vetspire implementations and support technology initiatives across its network of specialist-led, outpatient-only veterinary hospitals. The role involves bringing structure to complex projects, collaborating across teams, and helping users adopt new technology. The Project Manager leads or co-leads Vetspire migrations for new and existing practices from planning through go-live and post-launch support. The position also serves as a resource for Vetspire questions, troubleshooting, configuration and optimization, training resources, system updates, and related integrations. It provides second-line support for Vetspire and related helpdesk tickets and works with vendors and internal teams to resolve technical and data issues. The role collaborates with operations, finance, clinical teams, and other stakeholders on technology and operational initiatives, managing multiple projects, priorities, risks, and dependencies. It is 100% remote, with travel of up to 25% for migrations, practice support, company meetings, and other projects. Typical remote hours are 8:00 a.m.–4:00 p.m. or 9:00 a.m.–5:00 p.m. based on the employee’s home time zone, unless another arrangement is approved.

Requirements

At least 3 years of project management experience, with demonstrated success managing software implementations or system migrations.
Hands-on experience with Vetspire or a comparable veterinary or healthcare practice management system.
Strong understanding of workflows within veterinary, healthcare, or multi-site service environments.
Experience using project management tools such as Monday.com, Asana, Jira, Smartsheet, or similar.
Strong organizational, communication, and stakeholder-management skills.
Ability to manage multiple concurrent projects and priorities.
Comfort partnering with technical and non-technical users at all levels.

Nice To Haves

Direct Vetspire implementation or administration experience.
Experience supporting software integrations or working with technical/API integration teams.
Familiarity with helpdesk platforms such as Zendesk, Freshdesk, or Jira Service Management.
PMP, CAPM, or equivalent project management certification.
Veterinary practice operations or multi-site healthcare/services experience.

Responsibilities

Lead or co-lead Vetspire migrations for new and existing practices, from initial planning through go-live and post-launch support.
Develop and maintain project plans, timelines, task trackers, and launch-readiness plans.
Coordinate mapping and migration of legacy practice data into Vetspire.
Partner with practice leaders and support teams to align workflows with site needs and AOSN standards.
Facilitate pre-launch testing and audits and provide remote or on-site go-live support.
Capture lessons learned and improve the migration process.
Serve as a key resource for Vetspire questions, issues, optimization, and enhancement requests.
Troubleshoot configuration issues, workflow gaps, and user issues.
Maintain system settings, user accounts, permissions, and configuration updates.
Develop training materials, quick-reference guides, and knowledge resources.
Monitor platform updates and communicate relevant changes to stakeholders.
Support the configuration, testing, and maintenance of integrations between Vetspire and other platforms.
Partner with vendors, Vetspire support, and internal resources to resolve integration and data issues.
Provide second-line support for Vetspire and related helpdesk tickets.
Identify recurring issues and opportunities for system, process, or training improvements.
Collaborate with operations, finance, clinical teams, and other stakeholders on technology and operational initiatives.
Maintain clear communication throughout all phases of a project.
Manage multiple projects, priorities, risks, and dependencies in a fast-paced, growing organization.