Project Manager [Nyc]

Born Social•New York, NY

2d•Hybrid

About The Position

We are Born Social, a social-first creative agency that brings brand building into the social era. We have a track record of delivering transformation for iconic brands like Guinness, Ford, and Barclays, led by our team of social natives and brand experts, underpinned by technology. Backed by the strength of a brilliant business that's proudly B-Corp certified, we're consistently recognized as one of the best places to work. We're part of Croud, a global, full-service digital marketing business. Today, Croud and Born Social bring together distinct creative and performance specialisms. We’re now entering the next stage of our journey: becoming a more integrated business, with shared functions and ways of working, while protecting the specialist expertise that makes each part brilliant. Excitingly, we have just won our first integrated retainer in the States with a non-profit movement launched for the country's 250th anniversary in 2026 to reignite genuine community contribution. This work reflects our values as a business, and we're looking for passionate people to bring it to life. As Project Manager you'll be responsible for delivering our briefs on time and on budget. Taking the reigns on implementing effective ways of working across your accounts, crafting project plans and managing resource to deliver seamlessly. It's a collaborative role that works closely with Client Services, Operations and all of our delivery team members. We're looking for someone who does what they say they'll do to build trusting relationships, as well as a great communicator who can make sure the team knows exactly what’s expected of them at all stages. We use a tool called Productive & ClickUp that you'll spend most of your days in, building project plans, scheduling resource and reporting on progress - so previous experience in a similar tool would be beneficial.

Requirements

1.5+ years of experience working in a similar role in an agency setting - ideally in social media delivery
Brilliantly personable: communication is the lifeblood of our business. You love working with people and have a natural ability to handle challenges with charm
Highly organized: social is fast, there’s a lot of content and a lot of deadlines so the ability to run a tight ship is a must
Agile with an eye for detail: you'll be able to work at a fast pace and keep our systems up-to-date
Pride in your work: we treat our client's brands as our own and are meticulous about our approach. You take real pride in what you deliver and always strive for perfection.
Real drive and ambition: you are passionate and ambitious. You’re confident in your ability to adapt to the ever-changing world of social and a proactive self-starter with a mindset of growth and the drive to make it happen.

Nice To Haves

Previous experience in a similar tool to Productive & ClickUp would be beneficial.

Responsibilities

Lead the day-to-day operations of your clients including timelines and project plans, implementing ways of working and managing resource requirements
Proactively solve commercial & operational challenges, escalating to key stakeholders both internally and externally, when required, as well as sharing recommendations on how to solve these challenges
Support with administration and management of Projects and Pipeline in our agency-management software (Productive), ensuring everything is set up accurately, managed efficiently and reported on regularly
Make sure timesheets are updated on time each week and report regularly on how we're burning down on budgets with recommendations for improvement
Work with our central UK Operations team to ensuring the right skill set & experience is matched and allocated to each brief and scope of work, and help to schedule resource for the US team in Productive based on project plan
Encourage a seamless working relationship between internal stakeholders, expectation management through constant communication is essential.
Track and monitor progress for ongoing deliverables and identify bottlenecks to work together to find possible solutions.
Support the Senior Project Manager with execution as required.