General Manager - NYC

Industrious•New York, NY

23h•$105,000 - $125,000•Onsite

About The Position

As the General Manager of our New York City market, you’ll manage the daily operations of 5-10 locations and oversee a team of 20+ hospitality and operations staff. You’ll set the strategic direction for the market and be responsible for driving customer experience, sales, and operational excellence.

Requirements

Proven track record of success in multi-unit management.
Led teams of 10+ to deliver exceptional results.
Experience with P&L management.
Proven track record of developing strategies that drive P&L performance.
Experience managing sales teams in an in-person, direct-to-customer environment.
Worked in high-touch service environments.
Consistently delivered excellent customer experience.

Nice To Haves

People Management skills including hiring, building trust, coaching, and inspiring.
Ability to drive engagement within a team.
Ability to have tough conversations needed to drive change.
Owner/operator mentality when it comes to managing a P&L.
Adept at analyzing data, identifying trends and issues, and knowing the levers to pull to maximize profitability.
Ability to develop the commercial acumen and business understanding of the team.
Finger on the pulse of sales in the market.
Knowledge of the product and why members want to join and stay.
Ability to come up with innovative ways to drive sales at a local level.
Comfortable negotiating complex deals with large potential customers.
Ability to deliver sales coaching to improve team skills and outcomes.
Live and breathe hospitality.
Know what great service looks like.
Eye for the details.

Responsibilities

Manage the daily operations of 5-10 locations.
Oversee a team of 20+ hospitality and operations staff.
Set the strategic direction for the market.
Drive customer experience, sales, and operational excellence.
Grow a high-performance team through hiring, building trust, coaching, and inspiring.
Drive engagement within the team.
Have tough conversations needed to drive change.
Report to a Regional Director and oversee a team of 5-8, consisting of Assistant GMs, Member Experience Managers, and Member Experience Associates.
Manage a P&L for the market.
Analyze data, identify trends and issues, and pull levers to maximize profitability.
Develop the commercial acumen and business understanding of the team.
Manage locally-based Area Sales Leads who are responsible for managing the end-to-end sales process and pipeline.
Be hands-on with the market’s most complex deals.
Launch new locations as the market expands.
Coach and inspire the team to deliver great service.
Ensure customer experience is at the forefront of everything the team does.
Manage a front-line team whose goal is to create a workplace experience that welcomes, empowers, and delights members.
Work hand in hand with cross-functional partners in Facilities and Member Tech to deliver member experience.