ACCOUNT MANAGER [NYC]

Born Social•New York, NY

17h•$80,000 - $90,000•Hybrid

About The Position

We are Born Social, a social-first creative agency that brings brand building into the social era. We have a track record of delivering transformation for iconic brands like Guinness, Ford, and Barclays, led by our team of social natives and brand experts, underpinned by technology. Backed by the strength of a brilliant business that's proudly B-Corp certified, we're consistently recognised as one of the best places to work. We’re part of Croud, a global, full-service digital marketing business. Today, Croud and Born Social bring together distinct creative and performance specialisms. We’re now entering the next stage of our journey: becoming a more integrated business, with shared functions and ways of working, while protecting the specialist expertise that makes each part brilliant. Excitingly, we have just won our first integrated retainer in the States with a non-profit movement launched for the country's 250th anniversary in 2026 to reignite genuine community contribution. This work reflects our values as a business, and we're looking for passionate people to bring it to life. As an Account Manager you’ll work closely with your Account Director to lead the day-to-day across your accounts. You’ll play a crucial role in implementing ways of working, and be responsible for managing timelines and budgets and we’ll be looking to you to oversee the delivery of everything from social strategies, to creative, to monthly reports.

Requirements

Brilliantly personable: communication is the lifeblood of our business. You love working with people and have a natural ability to handle challenges with charm.
Highly organised: social is fast, there’s a lot of content and a lot of deadlines so the ability to run a tight ship is a must.
You love brands and social media: you're fascinated by brands, how they market themselves and how they use social media to do this. You are naturally curious about the developments of the digital world and excited by its potential.
Pride in your work: we treat our client's brands as our own and are meticulous about our approach. You take real pride in what you deliver and always strive for perfection.
Real drive and ambition: you are passionate and ambitious. You’re confident in your ability to adapt to the ever-changing world of social and a proactive self-starter with a mindset of growth and the drive to make it happen.
Experience working on integrated work that spans both media and creative with a social-first lens.

Nice To Haves

Ideally, you've worked on non-profits brands before and have an understanding of the category.

Responsibilities

Manage the day-to-day requirements across your accounts, including the implementation of effective ways of working with your clients and internal teams.
Create timelines and project plans, ensuring review sessions are scheduled and sign off processes are followed
Book and manage resource requirements across multiple departments in line with your client budgets. Making adjustments and refinements where needed.
Lead on the day-to-day client communications, owning status reports and leading status meetings with clients
Brief internal teams on client requirements, timelines and budgets.
Manage priorities for both yourself and other team members.
Develop strong relationships with your clients and team.
Review and assess our output to ensure our work meets client objectives and aligns with our social strategy for the account.
Work closely with our Social Media Managers to communicate the value of our work back to the client, strategically articulating the results, insights, and making recommendations for the future.
Work closely with our Social Media Managers and Creatives on Influencer & Creator projects to coordinate the activations by leading on client-related communication.