Account Director [Nyc]

Born Social•New York, NY

2d•Hybrid

About The Position

We are Born Social, a social-first creative agency that brings brand building into the social era. We have a track record of delivering transformation for iconic brands like Guinness, Ford, and Barclays, led by our team of social natives and brand experts, underpinned by technology. Backed by the strength of a brilliant business that's proudly B-Corp certified, we're consistently recognized as one of the best places to work. We're part of Croud, a global, full-service digital marketing business. Today, Croud and Born Social bring together distinct creative and performance specialisms. We’re now entering the next stage of our journey: becoming a more integrated business, with shared functions and ways of working, while protecting the specialist expertise that makes each part brilliant. Excitingly, we have just won our first integrated retainer in the States with a non-profit movement launched for the country's 250th anniversary in 2026 to reignite genuine community contribution. This work reflects our values as a business, and we're looking for passionate people to bring it to life. As Account Director you will lead teams to deliver industry-leading work by utilising your knowledge of social-first strategy and output and building in-depth relationships with your clients. You'll work across both retainers and project work, collaborating with all specialist roles.

Requirements

4+ years experience in a Client Services role in an agency setting
Own and drive the quality of the output on an account and have a good understanding of social first delivery (strategy, creative, media and management)
Good understanding of the principles of good project management and Client Services and have helped to develop this in others
Experience in the commercial running of account work
Proven track record of retaining, developing and ultimately growing accounts
Passionate about improving client experience and love the relationship development needed to do this
Experience working on integrated work that spans both media and creative with a social-first lens

Nice To Haves

Worked on non-profits brands before and have an understanding of the category

Responsibilities

Working with teams to develop the appropriate strategy and output for each client and ensuring account decisions are guided by it.
Setting up teams effectively to support your pursuit of a higher standard of work.
Inspiring your account teams to produce Born Social’s best work in all areas of delivery.
Owning Senior client relationship development building and effectively identifying and communicating the value of Born Social's work.
Create, communicate and deliver effective account plans that include client insight, communication and reporting to facilitate growth.
Leading any pitches, proposals and scoping for additional work.
Educating clients on Born’s development and thought leadership content, along with industry updates.
Communication about mid and long-term business and marketing plans with stakeholders beyond our immediate Points of Contact and any appointed agencies.
Organising key calls, meetings (team & independent) and Quarterly Reviews.
Recognising and resolving delivery or client issues or lack of results.
Working alongside Senior Account Managers to review ways of working to ensure delivery feels positive for both clients and teams.
Ensuring accurate delivery of scope of work (deliverables and time) using time tracking, ensuring deliverables are of high quality and all deadlines are met.
Recognising and resolving any scope or resourcing issues and leading on new resourcing requests as well as reporting on commercial performance monthly
Contributing to the winning new business through pitches and proposals, leading on the strategic direction.
Developing Born Social’s industry profile in the US through talks and presentations, blogs, webinars, etc.