Project Manager (SaaS Implementations)

Neighborly Software•Atlanta, GA

2d•Hybrid

About The Position

Neighborly Software is seeking a Project Manager to lead complex and strategic SaaS implementation projects for enterprise-level customers, including state agencies and large cities. This role requires managing multi-workstream coordination, long timelines, and high accountability. The Project Manager will also support internal initiatives to enhance delivery practices and operational efficiency. The ideal candidate is an experienced SaaS project manager adept at managing multiple large projects concurrently in complex environments.

Requirements

10+ years of overall business experience
At least 5 years leading complex, enterprise‑level SaaS implementation projects
PMP certification required
Strong command of project management methodologies, governance structures, and risk frameworks
Proven ability to manage multiple large projects simultaneously with competing priorities
Excellent communication skills, including executive-level written and verbal communication
Strong meeting facilitation and stakeholder management skills
Ability to quickly understand software capabilities and translate them into project plans, timelines, and recommendations
Demonstrated ability to collaborate effectively across functions, including Product, Sales, Leadership, Development, and Data Operations, to ensure alignment on scope, priorities, and implementation strategy
High accountability, ownership mentality, and a track record of driving teams to meet commitments

Nice To Haves

Experience working with state or local government agencies
Familiarity with housing, community development, or grant-funded programs (HUD, HCD, DR, etc.)
Experience with workflow-based or case management SaaS platforms
Experience using project management and customer success tools such as Vitally, PlanHat, ClickUp, RocketLane, Monday.com, Jira, Trello, or similar platforms

Responsibilities

Own the full implementation plan for assigned projects, collaborating with Implementation Managers to incorporate configuration, technical, and business requirements.
Lead and manage multiple concurrent enterprise-level SaaS implementation projects, each with diverse stakeholders, program types, and workstreams.
Establish and maintain clear project governance structures, including meeting cadences, decision frameworks, and communication pathways.
Develop and maintain project schedules, RAID logs (Risks, Assumptions, Issues, Dependencies), and action item trackers.
Serve as the primary driver of project timelines, accountability, coordination, and follow-through for both clients and internal teams.
Deliver high-quality internal and external status reports, executive summaries, and progress updates.
Facilitate effective meetings, ensuring decisions are documented, risks are addressed, and next steps are clearly communicated.
Build strong relationships with customer stakeholders, including program administrators, technical contacts, and executive sponsors.
Identify risks and blockers early and proactively escalate or resolve them.
Guide customers toward best practices based on Neighborly Software capabilities and lessons learned from past implementations.
Assess project dependencies across multiple workstreams and collaborate with IMs and technical teams to adjust plans as needed.
Partner with Implementation Managers and Configuration Specialists to ensure alignment on requirements, expectations, and customer needs.
Work closely with Product, Engineering, Client Support, and Strategic Accounts teams when project issues or escalations arise.
Partner with Sales during RFP responses and late‑stage opportunities to ensure alignment on scope, implementation approach, and project timelines.
Participate in internal process improvements related to project management, governance frameworks, and delivery standards.
Lead customer workshops, requirement alignment sessions, and governance meetings as needed.
Occasionally travel to client sites for kickoff meetings, discovery, or critical project milestones.