Project Manager - Implementations

National Carwash Solutions•Atlanta, GA

About The Position

We are looking for a motivated, detail-driven Implementation Project Manager to join our high-five team and help enterprise car wash operators convert from legacy point-of-sale systems to AMP Clarity hardware and software. In this role, you will manage the day-to-day execution of client implementations under the direction of the Head of Implementation. You will own project schedules, coordinate field teams and hardware logistics, track risks and dependencies, and keep clients informed and confident from kickoff through go-live and stabilization. This is a hands-on delivery role for someone who is organized, proactive, and energized by seeing a project run smoothly to a happy customer. Success in this role looks like on-time go-lives, clean user acceptance sign-offs, and clients who stay and grow with AMP. You will partner closely with internal stakeholders including the Head of Support, Operations Coordinator, Head of Account Management, and Product team to deliver clean, well-sequenced deployments. As you grow in the role, you will take on increasing autonomy and larger or more complex accounts.

Requirements

5 or more years of project management or implementation experience
PMP certification required
Bachelor's degree
Experience coordinating hardware and/or software implementations, ideally across multiple sites or stakeholders
Strong written and verbal communication with high professionalism in client-facing situations
Highly organized and self-motivated, with strong follow-through while managing multiple priorities
Ability to define and balance competing demands for quality, scope, schedule, and cost
Strong computer skills including Microsoft Office, Microsoft Teams, monday.com, and AI tools such as Claude
Willingness to travel up to 25% for client kickoffs, go-lives, and site visits

Nice To Haves

Car wash, POS, or field-deployment experience a plus

Responsibilities

Own assigned client implementations from internal kickoff through project close and handoff to account management, escalating high-impact risks and decisions to the Head of Implementation.
Maintain detailed, accurate project plans outlining milestones, dependencies, and site-level readiness.
Coordinate field implementation team members, confirming deployment timing, scope, and readiness across sites.
Adjust schedules to accommodate client changes, construction delays, shipping shifts, weather events, or other unforeseen factors.
Identify, track, and clearly communicate project risks, dependencies, and issues across hardware, software, staffing, and scheduling workstreams.
Synthesize issues from on-site teams into structured action items with clear owners and due dates.
Provide regular, organized status updates to internal leadership and client stakeholders.
Support and, over time, lead recurring client meetings, driving agenda, accountability, and forward momentum.
Maintain a strong, positive client relationship throughout the conversion process, including when navigating challenges.
Drive the software onboarding workstream for each client: third-party account setup and access (Stripe, Google and Apple app stores, Twilio), development of brand assets for the customer-facing app, and upload of operational setup information (locations, wash packages, membership levels, pricing).
Coordinate mapping and loading of legacy car wash members into AMP, manage draft app delivery and demo, and run user acceptance testing through client sign-off.
Support strategic internal projects beyond client implementations, such as new product launches, AI strategy rollout, and platform migrations.
Bring project management discipline to cross-functional internal programs: planning, documentation, status communication, retrospectives, and project close-out.
Document lessons learned, refine implementation playbooks and templates, and adopt new tools as the team grows.