Manager 2, Implementation Services Project Manager - Denver
About The Position
Datadog's Implementation Services team helps customers deploy and realize value from the Datadog platform quickly. Our Project Managers are the engine behind that by running complex, multi-stakeholder engagements end-to-end and keeping projects on time and on scope. As the manager of this team, you will lead a growing team of Senior Project Managers across North America. This is a true player/coach role: you'll manage and develop a team of three individuals, and run at least one customer engagement independently. You'll set the standard for delivery quality, build strong partnerships with our internal go-to-market teams, and help shape how the practice scales. At Datadog, we place value in our office culture — the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
Requirements
- 5-7 years of people management experience, with a track record of developing high-performing project managers or delivery professionals
- Deep experience running complex, enterprise-level projects for SaaS implementations
- Rigorous about the fundamentals: scope management, risk identification, stakeholder alignment, and proactive communication are second nature to you
- Outstanding skills presenting to technical and executive audiences
- Experience with planning and scoping deals in a pre-sales capacity
- Able to travel via auto, train, or air up to 30% of the time across North America
Responsibilities
- Manage, develop, and mentor a team of Senior Project Managers, fostering a high-performance culture focused on delivery excellence and professional growth
- Own overall delivery quality across your team's portfolio, tracking project health, proactively resolving blockers, and stepping in as an escalation point when needed
- Partner with Sales, Customer Success, and Technical Account Management to ensure seamless handoffs, aligned expectations, and a world-class customer experience
- Build and maintain strong relationships with sellers and pre-sales teams across North America to grow the pipeline of Implementation Services engagements
- Connect directly with customers to champion our services, surface opportunities, and understand the impact of our program on their business
- Drive initiatives to improve delivery frameworks, tooling, and playbooks so the team can scale without sacrificing quality
Benefits
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy programme for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, with opportunities to join our Community Guilds and Inclusion Talks
- healthcare
- dental
- parental planning
- mental health benefits
- a 401(k) plan and match
- paid time off
- fitness reimbursements
- a discounted employee stock purchase plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
