Implementation Project Manager
ORION•Philadelphia, PA
•$72,860 - $110,014•Hybrid
About The Position
The Implementation Project Manager independently leads multiple client onboarding engagements, balancing priorities across complex projects. This role adapts onboarding processes to client needs, coordinates cross‑functional teams, and drives strategic execution while maintaining strong stakeholder relationships and ownership of outcomes. As we continue to evolve and live our Orion values, we are looking for someone to grow with us.
Requirements
- Has strategic project execution experience
- Has advanced stakeholder and client engagement experience
- Has cross‑functional coordination experience
- Uses risk management and issue anticipation skills
- Process adaptation and continuous improvement skills
- Has ownership, agility, and accountability skills
- Mentors and guides less experienced team members
- Has a minimum of a bachelor’s degree preferably
- Has a minimum of 3+ years of Project Management experience
- Has a minimum of 2+ years leading client‑facing projects
- Owns and manages relationships with stakeholders directly and works effectively with people at all levels in an organization
Nice To Haves
- Has a minimum of 2+ years working with Orion or affiliate platforms (preferred)
- Preferably has PMP
- Has GuideCX or Smartsheet (based on department assignment) experience for onboarding management, task tracking, and client coordination
Responsibilities
- Independently lead multiple onboarding projects simultaneously
- Customize onboarding approaches for moderately complex client engagements
- Coordinate cross‑functional internal teams to ensure timely delivery
- Anticipate client needs, manage expectations, and mitigate risks
- Apply onboarding tools and data to track progress and identify trends
- Collaborate with senior team members to review client feedback and outcomes
- Contribute recommendations to improve onboarding processes and experiences
Benefits
- health, dental, vision, and disability coverage on day one
- 401(k) plan with employer match
- paid parental leave
- pet benefits including pawternity leave and pet insurance
- student loan repayment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
